Internet has just stopped
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Internet has just stopped
09-10-2017 10:13 PM
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Re: Internet has just stopped
10-10-2017 9:50 AM
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First step is to see if you have dial tone on your landline. Can you plug in a phone handset, dial 17070 select quiet line test and have a listen.
If there is no dial tone or noise you on the line you need to log a voice fault with Plusnet.
Otherwise, can you follow the instructions in the broadband trouble shooter website.
https://www.plus.net/help/broadband/connection-troubleshooting
I appreciate this may be difficult without a working connection, but if you have a mobile phone with 4G or 3G you should be able to access it that way.
Re: Internet has just stopped
10-10-2017 9:57 AM
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Re: Internet has just stopped
11-10-2017 2:06 PM
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Hi Lorna,
Having looked at the logs for your connection it looks like it's settled down again and has been stable for the past 48+ hours.
let us know if this does become a problem again though.
Re: Internet has just stopped
11-10-2017 2:19 PM
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Re: Internet has just stopped
11-10-2017 4:28 PM
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Can you plug your router into the test socket as explained below?
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Re: Internet has just stopped
11-10-2017 5:01 PM
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Re: Internet has just stopped
14-10-2017 5:44 PM
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