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Internet goes off every day

Posts: 4
Thanks: 1
Registered: ‎26-07-2020

Internet goes off every day

Our internet has been going off and on a few times a day since we got it.
When I tried reporting it, I was left on hold for over an hour. It is absolutely appalling.
If this isn't fixed soon we'll be going elsewhere for lack of service.
Aspiring Legend
Posts: 13,931
Thanks: 4,351
Fixes: 194
Registered: ‎24-02-2012

Re: Internet goes off every day

@jmalmeida . Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

Posts: 21,637
Thanks: 8,806
Fixes: 128
Registered: ‎22-08-2007

Re: Internet goes off every day


Here - - you were advised to raise an online fault report if issues persisted.  Did you do so?

What 'self help' steps have you undertaken?  See the broadband faults link below.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.