Internet failing

[#1]

Thanks for getting back to me, has the connection been stable since yesterday and what are speeds looking like today?

[#2]

I have a Netgear N600 Dual band Gigabit ADSL2+ Modem Router DGND3700v2 which has worked well We have lots connec ted to it around the house As I say the internet stays connected but no Plusnet  In the top corner of phone and pad it shows the fan for internet with a tiny cross near shows a fan with a tiny cross

I am 87 and not really at all computer literate   And a long way from boxes and excrea have left and joined mobile outfits or a radio option (in sightline)

  I want to stay to retain my e mail and wired phone

Moderator's Note

Spaces removed to aid readability

[#3]

Adam   My speeds are good today at 1.9 down as good as it gets and stable as far as I know 

[#4]

I'm glad things are fine so far. Do shout up if any other problems show up though and I'll take another look at this for you. 

[#5]

When I speak of the little fan I refer to the small top right on phone and pad.  The tiny cross is within it when it seems no longer linked to Plusnet but internet still connected Then I switch router off and after a minute or so  on and all is well. The tiny cross has disappeared and my connection restored I dont want you to alter my settings or it will be unacceptably slow  As it is I can do my bank ,e mails , iplayer whats ap and Skype which is all I want

[#6]

This is still the case and it says internet connected with the little fan there and a tiny cross by it I just switch poff the rpouter for a minute and then it reconnects  Speeds as normal

[#7]

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@stathe wrote:

When I speak of the little fan I refer to the small top right on phone and pad.  The tiny cross is within it when it seems no longer linked to Plusnet but internet still connected Then I switch router off and after a minute or so  on and all is well. The tiny cross has disappeared and my connection restored I dont want you to alter my settings or it will be unacceptably slow  As it is I can do my bank ,e mails , iplayer whats ap and Skype which is all I want

I believe what you are describing is a problem with the WiFi connection between your router and your phone and ipad, rather than a problem with the (very slow) broadband connection. I think the assumption by others until now has been that you have a broadband problem caused by the low SNR value (which is necessary to give a usable speed).

Do you have the problems when your phone/pad are in the same room as the router and in line-of-sight? Has the position of the router changed at all (e.g. behind the TV, or in a cupboard)?

[#8]

I suspect you are right  I have no problem with the low Noise Margin I will get my sons to alter the positions at the weekend Thank you for a realistic reply

[#9]

I remain connected on my desk top but not on stuff around the house Presume this means my roter is the problem ?

[#10]

Please dont alter as it is as good as it gets here

[#11]

We still have this problem  sometimes, I will ask my sons to try another router when they are next hereb