cancel
Showing results for 
Search instead for 
Did you mean: 

Internet drops while streaming

ArsenalJarr
Newbie
Posts: 7
Registered: ‎13-05-2014

Internet drops while streaming

My internet connection drops when I'm on certain streaming websites e.g Youtube. Other than that my connection is fine speed wise and rarely drops.
Any ideas?
5 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Internet drops while streaming

Hi ArsenalJarr,
Welcome to out community forums.
Your connection is certainly dropping;
<img src="http://community.plus.net/visualradius/generated/image14000555947915.png"/>
Is if definitely only happening when you're streaming? Have you noticed if your phone line has any interference/crackling?

ArsenalJarr
Newbie
Posts: 7
Registered: ‎13-05-2014

Re: Internet drops while streaming

yes only ever drops when I'm streaming videos, haven't noticed anything wrong with phone line, internet fine otherwise
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Internet drops while streaming

Your connection is very intermittent and I don't think the above graph shows them all unfortunately.
Are you able to connect your router into your Test Socket with an alternative microfilter?
Chris Pettitt
Cloud Environments Engineer
ArsenalJarr
Newbie
Posts: 7
Registered: ‎13-05-2014

Re: Internet drops while streaming

Yes I have connected with an alternative microfilter yet it still disconnected when I stream a video.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Internet drops while streaming

Do you have an alternative router you can try?
Chris Pettitt
Cloud Environments Engineer