Internet drops continuously

[#1]

I don't know what I can do here really. I joined a month ago plusnet and from the very beginning I had internet connection problems. It makes web browsing and video conference a very unpleasant experience. I reported the problem and plus net check the line and they didn't find a problem. The problem is not with the speed or the connection line but with the internet and the fact that I have packet loss. I identified this using a program callled pingplotter which clearly shows the pack loss problem. Unfortunately plusnet close the ticket and asked me to open a new one to report the problem again. I don't know what I can do here. It feels that the don't care about their customers or their reputation the way they apparoached the issue. It is very bad for a customer who is paying for a reliable service to have to fight his way to get the basics fixed.

[#2]

Sorry to hear you're having issues with your connection.

Our tests aren't showing any issues.

Can you provide copies of the ping plotter logs?

[#3]

Hey

Please find them attached

Thx