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Internet dropping out every night

Amandajayne5
Newbie
Posts: 2
Registered: ‎04-03-2021

Internet dropping out every night

Every night at 1am until about 3 my internet drops out. I have tried rebooting etc. It really is so frustrating!
Please could someone advise
5 REPLIES 5
jab1
Legend
Posts: 17,772
Thanks: 5,779
Fixes: 267
Registered: ‎24-02-2012

Re: Internet dropping out every night

Welcome to the forum, @Amandajayne5 . Before I make any suggestions, are you on ADSL or Fibre - the options are different?

John
Amandajayne5
Newbie
Posts: 2
Registered: ‎04-03-2021

Re: Internet dropping out every night

ADSL.
jab1
Legend
Posts: 17,772
Thanks: 5,779
Fixes: 267
Registered: ‎24-02-2012

Re: Internet dropping out every night

OK. I assume in that case you have the Hub Zero (2704N)? Can you find the logs on there for that period?

John
corringham
Seasoned Champion
Posts: 1,289
Thanks: 676
Fixes: 17
Registered: ‎25-09-2015

Re: Internet dropping out every night

Is this deja-vu all over again? 

It sounds suspiciously like https://community.plus.net/t5/ADSL-Broadband/No-network-from-2am-to-5pm/td-p/1791564

jab1
Legend
Posts: 17,772
Thanks: 5,779
Fixes: 267
Registered: ‎24-02-2012

Re: Internet dropping out every night

Never thought of that, @corringham  - but we'll have to wait and see if the OP returns and gives us some more details.

John