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Internet dropping out and v slow to load pages -

rachaelm
Newbie
Posts: 2
Registered: ‎19-11-2020

Internet dropping out and v slow to load pages -

I have been having problems with internet for a sometimenow

It keeps dropping out

It did do that occasionally but the frequency is increasing so that I get regular interruptions to my work (I work from home)

I can't reliable have a video call with anyone - 

So the last week has been much worse

I live in Birmingham and so would expect good coverage. 

 

3 REPLIES 3
jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Internet dropping out and v slow to load pages -

@rachaelm Is this an ADSL or Fibre connection?

John
rachaelm
Newbie
Posts: 2
Registered: ‎19-11-2020

Re: Internet dropping out and v slow to load pages -

ADSL I think

 

jab1
Legend
Posts: 17,436
Thanks: 5,680
Fixes: 260
Registered: ‎24-02-2012

Re: Internet dropping out and v slow to load pages -

In that case, @rachaelm , please follow this:-

Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

John