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Internet down for 5 days, now slowed to a crawl, not happy!
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Internet down for 5 days, now slowed to a crawl, not happy!
05-07-2015 10:35 AM
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Please help, I've done all the requisite checks, but only getting 1.36mb on BTW checker, with Avast disabled.
Problem is much worse following loss of service and BT engineer visit. Following previous failure and engineer call-out, I was achieving 5-6mb.
Catch-up TV is unwatchable, constantly pausing.
Upload is 0.020, ping latency is 122. Further diagnostics test failed with error message.
Problem is much worse following loss of service and BT engineer visit. Following previous failure and engineer call-out, I was achieving 5-6mb.
Catch-up TV is unwatchable, constantly pausing.
Upload is 0.020, ping latency is 122. Further diagnostics test failed with error message.
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Re: Internet down for 5 days, now slowed to a crawl, not happy!
05-07-2015 11:38 AM
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Re: Internet down for 5 days, now slowed to a crawl, not happy!
06-07-2015 1:38 PM
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Hi there mamabear
I'm sorry to hear you're having problems with your speed, 1.36Mb/s does sound horribly low. I've sent you ticket 106960448 with some checks to complete. Once you've done them, please reply to the ticket and our Faults team will investigate and be back in touch within 72 hours.
I'm sorry to hear you're having problems with your speed, 1.36Mb/s does sound horribly low. I've sent you ticket 106960448 with some checks to complete. Once you've done them, please reply to the ticket and our Faults team will investigate and be back in touch within 72 hours.
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- Re: Internet down for 5 days, now slowed to a craw...