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Internet down - Red light on router

FIXED
hickmanbcfc
Newbie
Posts: 3
Registered: 08-09-2017

Internet down - Red light on router

I came down stairs yesterday morning noticing that my WiFi is down and that the red light is displaying on the Internet bit of the router.
It's been working fine these past few months since joining Plusnet, it's just now strange that it'd go down randomly.

I'm still having problems over 30 hours in. I've tried resetting the router countless times and tried other things.

What else could it be when it randomly goes off?
6 REPLIES
Community Veteran
Posts: 1,144
Thanks: 139
Fixes: 26
Registered: 13-08-2015

Re: Internet down - Red light on router

Is your phone line working?

 

Have you reported a fauly?

hickmanbcfc
Newbie
Posts: 3
Registered: 08-09-2017

Re: Internet down - Red light on router

The phone line is working yes and no I haven't been able to report it yet.
notmyname
Grafter
Posts: 48
Thanks: 14
Registered: 20-03-2016

Re: Internet down - Red light on router

Have you recently changed your password for the members center?
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: Internet down - Red light on router

Fix

Sorry for the delayed response.

From looking at your account this is sorted now?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
hickmanbcfc
Newbie
Posts: 3
Registered: 08-09-2017

Re: Internet down - Red light on router

Yes thank you.

I had to wait a while to get through on the phone, but they managed to sort it and was very helpful. Much appreciated.
Plusnet Help Team
Plusnet Help Team
Posts: 3,995
Thanks: 844
Fixes: 207
Registered: 21-04-2017

Re: Internet down - Red light on router

That's good to hear, but sorry about the wait times.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team