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Internet disconnects when recieving/making a phone call

David56
Newbie
Posts: 1
Registered: ‎12-05-2010

Internet disconnects when recieving/making a phone call

‎12-05-2010 11:02 PM

Got setup with Plusnet today, did not have this problem with my previous ISP. As the thread title indicates whenever a phone call is made or recieved, the internet disconnects. How can I remedy this?
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Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Internet disconnects when recieving/making a phone call

‎12-05-2010 11:12 PM

Can you first check that there are no unfiltered phones connected
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jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Internet disconnects when recieving/making a phone call

‎12-05-2010 11:18 PM

... or anything else (e.g. Sky box, fax etc) in any extension.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
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