Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Internet disconnects when phone is lifted
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Internet disconnects when phone is lifted
Internet disconnects when phone is lifted
15-06-2013 9:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
First question is unrelated to topic. Is the Technicolor TG582N the only router Plusnet has? It's just that despite living in a tiny house with paper thin walls, venture more than 5 meters from the router and the connection will drop.
On the topic at hand though, this never happened when I was with TalkTalk, Sky or Virgin through the past few years, so why is it happening here?
On the topic at hand though, this never happened when I was with TalkTalk, Sky or Virgin through the past few years, so why is it happening here?
Message 1 of 3
(873 Views)
2 REPLIES 2
Re: Internet disconnects when phone is lifted
16-06-2013 1:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The TG582n is the only router which Plusnet supply. Some users report wireless range problems with it but others, including myself, find it works well even into a different flat in my case.
If picking up your phone causes your broadband connection to drop you need to check for a faulty microfilter. Additional guidance can be found in the ADSL Connection Troubleshooting Guide.
If picking up your phone causes your broadband connection to drop you need to check for a faulty microfilter. Additional guidance can be found in the ADSL Connection Troubleshooting Guide.
David
Message 2 of 3
(424 Views)
Re: Internet disconnects when phone is lifted
17-06-2013 10:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @MrRight
Whilst the issue you've mentioned can be caused by a fault at the exchange, it's far more likely to be an issue with one (or more) of your filters.
I've also run a line test which doesn't highlight any faults so I'd try changing the filters first.
Let us know how you get on.
Adam
Whilst the issue you've mentioned can be caused by a fault at the exchange, it's far more likely to be an issue with one (or more) of your filters.
I've also run a line test which doesn't highlight any faults so I'd try changing the filters first.
Let us know how you get on.
Adam
Message 3 of 3
(424 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Internet disconnects when phone is lifted