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Internet disconnections

MegaPixelMan
Grafter
Posts: 76
Registered: 31-01-2014

Internet disconnections

For the past few days, every time somebody phones my home phone, my internet disconnects. Other than that it seems to be running fine, its just when the phone rings it cuts out.
I've not experienced this problem since the 90's!
Would it be possible for somebody to check my line to see if there is any faults.
Thanks.
4 REPLIES
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Internet disconnections

It's more likely to be a fault with the filters connected to your phone / digibox / etc. If you can try swapping them out and seeing if the problem persists.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
MegaPixelMan
Grafter
Posts: 76
Registered: 31-01-2014

Re: Internet disconnections

Yeah I can do that.
MegaPixelMan
Grafter
Posts: 76
Registered: 31-01-2014

Re: Internet disconnections

Put a brand new filter on and the disconnection is still happening when somebody rings my home phone.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Internet disconnections

If it's nothing internal, it's likely to be a Splitter Card issue. If you can raise a fault at http://faults.plus.net we'll be able to get that looked at and fixed for you.
Chris Pettitt
Cloud Environments Engineer