Internet disconnecting everyday
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Internet disconnecting everyday
02-01-2019 10:41 AM
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Hi,
My internet disconnects every day for a couple of minutes. The router settings seem fine and there is no internet maintenance at that time. It's super annoying because I game a lot online (I lose my match when I don't have internet). I checked everything at my side but I can't find anything.
Can somebody help me with this?
Re: Internet disconnecting everyday
02-01-2019 11:24 AM
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Hi @Peterrtt
Welcome to the forums!
I can't see a loss of connection everyday as you describe, but there are certainly more drops than we would expect to see on a healthy line;
Due to this I tested your circuit.
Whilst testing your broadband connection I have found a fault on the phone service. This fault is the likely cause of the broadband issues you are experiencing, and must be resolved before we are able to investigate a broadband issue.
I have raised this to our supplier to clear - you can view my report and all further updates here
Kind Regards,
MoR
Re: Internet disconnecting everyday
02-01-2019 12:20 PM
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Thank you for this quick reply. I just had no internet connection (12:02) maybe because you were looking at it?
Hopefully, that will fix the issue.
Thanks again,
Peter
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