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Internet disconnecting everyday

Peterrtt
Newbie
Posts: 4
Registered: ‎02-01-2019

Internet disconnecting everyday

Hi,

 

My internet disconnects every day for a couple of minutes. The router settings seem fine and there is no internet maintenance at that time. It's super annoying because I game a lot online (I lose my match when I don't have internet). I checked everything at my side but I can't find anything.

 

Can somebody help me with this?

2 REPLIES 2
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Internet disconnecting everyday

Hi @Peterrtt 

 

Welcome to the forums!

 

I can't see a loss of connection everyday as you describe, but there are certainly more drops than we would expect to see on a healthy line;

 

 

Due to this I tested your circuit. 

 

Whilst testing your broadband connection I have found a fault on the phone service. This fault is the likely cause of the broadband issues you are experiencing, and must be resolved before we are able to investigate a broadband issue. 

 

I have raised this to our supplier to clear - you can view my report and all further updates here

 

Kind Regards, 

MoR

 

 

 

Peterrtt
Newbie
Posts: 4
Registered: ‎02-01-2019

Re: Internet disconnecting everyday

Hi @MasterOfReality

 

Thank you for this quick reply. I just had no internet connection (12:02) maybe because you were looking at it?

 

Hopefully, that will fix the issue.

 

Thanks again,

 

Peter