Internet disconnecting every night at the same time
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Internet disconnecting every night at the same time
on 06-09-2020 9:32 PM - last edited on 06-09-2020 9:36 PM by Strat
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Hello,
Getting so disappointed with all this. The latest issue came around on the 6th day of the "training period".
I can see that the service keeps disconnecting after 20:00 onwards.
We're now on day 12 since my email about being on the training period and the problem continues.
Every engineer/support on the phone says everything is fine etc... and that some other faults team might be able to help. Can anyone actually share information that can help instantly? Every time I'm told to wait 10 to 14 days to see if any problems persist.
People seem to upload the log to help, since the internet drops every 30 secs, i assume this part of the log has the info.
Thanks
ime and date Message
20:17:50, 06 Sep. | (626638.470000) ATM over DSL is down after 0 minutes uptime |
20:17:50, 06 Sep. | (626638.470000) ETHoA is down after 0 minutes uptime |
20:17:47, 06 Sep. | (626635.850000) PPP LCP Send Termination Request [User request] |
20:17:42, 06 Sep. | (626630.770000) ETHoA is up - VPI: 0, VCI: 35 Down Rate=7648Kbps, Up Rate=800Kbps; SNR Margin Down=6.8dB, Up=11.0dB |
20:17:42, 06 Sep. | (626630.770000) ATM over DSL is up |
20:17:27, 06 Sep. | (626615.910000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
20:17:25, 06 Sep. | (626613.650000) ATM over DSL is down after 3 minutes uptime |
20:17:25, 06 Sep. | (626613.650000) ETHoA is down after 3 minutes uptime |
20:17:25, 06 Sep. | (626613.650000) PPPoA is down after 3 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL - Down)] |
20:17:22, 06 Sep. | (626610.730000) PPP LCP Send Termination Request [User request] |
20:16:38, 06 Sep. | IN: BLOCK [16] Remote administration (TCP [82.77.172.31]:12899->[80.189.208.216]:8080 on ppp0) |
20:15:54, 06 Sep. | (626522.610000) Admin login successful by 192.168.1.100 on HTTP |
20:15:32, 06 Sep. | ath00: STA f8:04:2e:00:22:be IEEE 802.11: WiFi registration failed |
20:14:47, 06 Sep. | (626455.110000) CWMP: session closed due to error: Could not resolve host |
20:14:47, 06 Sep. | (626455.060000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username |
20:14:46, 06 Sep. | (626455.050000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC' |
20:14:16, 06 Sep. | (626424.620000) CWMP: session closed due to error: Could not resolve host |
20:14:10, 06 Sep. | (626418.910000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username |
20:14:10, 06 Sep. | (626418.900000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC' |
20:14:08, 06 Sep. | (626416.650000) WAN operating mode is ADSL |
20:14:08, 06 Sep. | (626416.650000) Last WAN operating mode was ADSL |
20:14:06, 06 Sep. | (626415.010000) PPP IPCP Receive Configuration ACK |
20:14:06, 06 Sep. | (626414.990000) PPP IPCP Send Configuration Request |
20:14:06, 06 Sep. | (626414.980000) PPP IPCP Receive Configuration NAK |
20:14:06, 06 Sep. | (626414.840000) New GUI session from IP 192.168.1.100 |
20:14:06, 06 Sep. | (626414.830000) PPP IPCP Send Configuration ACK |
20:14:06, 06 Sep. | (626414.830000) PPP IPCP Receive Configuration Request |
20:14:06, 06 Sep. | (626414.830000) PPP IPCP Send Configuration Request |
20:14:04, 06 Sep. | (626412.840000) PPPoA is up - VPI: 0, VCI: 38 Down Rate=7520Kbps, Up Rate=800Kbps; SNR Margin Down=6.2dB, Up=11.0dB |
20:14:04, 06 Sep. | (626412.830000) CHAP authentication successful |
20:14:04, 06 Sep. | (626412.780000) CHAP Receive Challenge |
20:14:04, 06 Sep. | (626412.770000) Starting CHAP authentication with peer |
20:14:04, 06 Sep. | (626412.770000) PPP LCP Send Configuration ACK |
20:14:04, 06 Sep. | (626412.760000) PPP LCP Receive Configuration Request |
20:14:01, 06 Sep. | (626409.810000) PPP LCP Receive Configuration ACK |
20:14:01, 06 Sep. | (626409.790000) PPP LCP Send Configuration Request |
20:14:01, 06 Sep. | (626409.790000) PPP LCP Receive Configuration Reject |
20:14:01, 06 Sep. | (626409.620000) PPP LCP Send Configuration Request |
20:13:54, 06 Sep. | (626402.520000) ETHoA is up - VPI: 0, VCI: 35 Down Rate=7520Kbps, Up Rate=800Kbps; SNR Margin Down=6.0dB, Up=11.0dB |
20:13:54, 06 Sep. | (626402.520000) ATM over DSL is up |
20:13:36, 06 Sep. | (626384.360000) ATM over DSL is down after 0 minutes uptime |
20:13:36, 06 Sep. | (626384.360000) ETHoA is down after 0 minutes uptime |
20:13:33, 06 Sep. | (626381.790000) PPP LCP Send Termination Request [User request] |
20:13:28, 06 Sep. | (626376.680000) ETHoA is up - VPI: 0, VCI: 35 Down Rate=7616Kbps, Up Rate=800Kbps; SNR Margin Down=6.0dB, Up=11.0dB |
20:13:28, 06 Sep. | (626376.680000) ATM over DSL is up |
20:13:13, 06 Sep. | (626361.510000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
20:13:11, 06 Sep. | (626359.180000) ATM over DSL is down after 2 minutes uptime |
20:13:11, 06 Sep. | (626359.180000) ETHoA is down after 2 minutes uptime |
20:13:11, 06 Sep. | (626359.180000) PPPoA is down after 2 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL - Down)] |
20:13:08, 06 Sep. | (626356.220000) PPP LCP Send Termination Request [User request] |
20:12:51, 06 Sep. | IN: BLOCK [16] Remote administration (TCP [45.145.185.226]:60585->[91.125.184.120]:22 on ppp0) |
20:11:17, 06 Sep. | (626245.330000) CWMP: session closed due to error: Could not resolve host |
20:11:17, 06 Sep. | (626245.270000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username |
20:11:17, 06 Sep. | (626245.260000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC' |
20:10:51, 06 Sep. | (626219.740000) Lease for IP 192.168.1.100 renewed by host Kevins-Air (MAC 48:d7:05:d0:de:89). Lease duration: 1440 min |
20:10:51, 06 Sep. | (626219.740000) Device connected: Hostname: Kevins-Air IP: 192.168.1.100 MAC: 48:d7:05:d0:de:89 Lease time: 1440 min. Link rate: 351.0 Mbps |
20:10:51, 06 Sep. | (626219.660000) Lease requested |
20:10:50, 06 Sep. | ath10: STA 48:d7:05:d0:de:89 IEEE 802.11: Client associated |
20:10:46, 06 Sep. | (626214.540000) CWMP: session closed due to error: Could not resolve host |
20:10:44, 06 Sep. | (626212.250000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username |
20:10:44, 06 Sep. | (626212.240000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC' |
20:10:41, 06 Sep. | (626209.970000) WAN operating mode is ADSL |
20:10:41, 06 Sep. | (626209.970000) Last WAN operating mode was ADSL |
20:10:40, 06 Sep. | (626208.340000) PPP IPCP Receive Configuration ACK |
20:10:40, 06 Sep. | (626208.320000) PPP IPCP Send Configuration Request |
20:10:40, 06 Sep. | (626208.310000) PPP IPCP Receive Configuration NAK |
20:10:40, 06 Sep. | (626208.300000) PPP IPCP Send Configuration ACK |
20:10:40, 06 Sep. | (626208.300000) PPP IPCP Receive Configuration Request |
20:10:40, 06 Sep. | (626208.290000) PPP IPCP Send Configuration Request |
20:10:38, 06 Sep. | (626206.350000) PPPoA is up - VPI: 0, VCI: 38 Down Rate=7648Kbps, Up Rate=800Kbps; SNR Margin Down=6.5dB, Up=11.0dB |
20:10:38, 06 Sep. | (626206.340000) CHAP authentication successful |
20:10:38, 06 Sep. | (626206.290000) CHAP Receive Challenge |
20:10:38, 06 Sep. | (626206.270000) Starting CHAP authentication with peer |
20:10:38, 06 Sep. | (626206.270000) PPP LCP Send Configuration ACK |
20:10:38, 06 Sep. | (626206.270000) PPP LCP Receive Configuration Request |
20:10:35, 06 Sep. | (626203.710000) PPP LCP Receive Configuration ACK |
20:10:35, 06 Sep. | (626203.690000) PPP LCP Send Configuration Request |
20:10:35, 06 Sep. | (626203.690000) PPP LCP Receive Configuration Reject |
20:10:35, 06 Sep. | (626203.520000) PPP LCP Send Configuration Request |
20:10:28, 06 Sep. | (626196.190000) ETHoA is up - VPI: 0, VCI: 35 Down Rate=7648Kbps, Up Rate=800Kbps; SNR Margin Down=6.3dB, Up=11.0dB |
20:10:28, 06 Sep. | (626196.190000) ATM over DSL is up |
20:10:24, 06 Sep. | (626192.220000) Device disconnected: Hostname: udhcpc1-21-1-f8-04-2e-00-22-be IP: 192.168.1.103 MAC: f8:04:2e:00:22:be |
20:10:13, 06 Sep. | (626181.760000) CWMP: session closed due to error: Could not resolve host |
20:10:13, 06 Sep. | (626181.740000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username |
20:10:13, 06 Sep. | (626181.730000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC' |
20:10:13, 06 Sep. | (626181.330000) CWMP: Initializing transaction for event code 4 VALUE CHANGE |
20:10:10, 06 Sep. | (626179.040000) ATM over DSL is down after 0 minutes uptime |
20:10:10, 06 Sep. | (626179.040000) ETHoA is down after 0 minutes uptime |
20:10:10, 06 Sep. | (626179.040000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL - Down)] |
20:10:08, 06 Sep. | (626176.080000) PPP LCP Send Termination Request [User request] |
20:09:42, 06 Sep. | (626150.720000) CWMP: session closed due to error: Could not resolve host |
20:09:40, 06 Sep. | (626148.420000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username |
20:09:40, 06 Sep. | (626148.410000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC' |
20:09:38, 06 Sep. | (626146.200000) WAN operating mode is ADSL |
20:09:38, 06 Sep. | (626146.190000) Last WAN operating mode was ADSL |
20:09:36, 06 Sep. | (626144.570000) PPP IPCP Receive Configuration ACK |
20:09:36, 06 Sep. | (626144.550000) PPP IPCP Send Configuration Request |
20:09:36, 06 Sep. | (626144.550000) PPP IPCP Receive Configuration NAK |
20:09:36, 06 Sep. | (626144.540000) PPP IPCP Send Configuration ACK |
20:09:36, 06 Sep. |
(626144.540000) PPP IPCP Receive Configuration Request |
Moderator's note by Dick (Strat): Post released from Auto Spam Filter.
Re: Internet disconnecting every night at the same time
06-09-2020 10:19 PM
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just keeping on eye on it, here is little bit more of the log when Im sure you can see its disconnecting, says it down after 0 mins of uptime
Recorded events
Time and date | Message |
---|---|
21:15:57, 06 Sep. | OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.99]:44690->[173.194.76.188]:5228 on ppp0) |
21:15:52, 06 Sep. | ( 3375.940000) Admin login successful by 192.168.1.100 on HTTP |
21:15:48, 06 Sep. | ( 3372.150000) CWMP: session closed due to error: Could not resolve host |
21:15:48, 06 Sep. | ( 3372.090000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username |
21:15:48, 06 Sep. | ( 3372.090000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE' |
21:15:41, 06 Sep. | OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.99]:44690->[173.194.76.188]:5228 on ppp0) |
21:15:17, 06 Sep. | ( 3341.640000) CWMP: session closed due to error: Could not resolve host |
21:15:13, 06 Sep. | ( 3337.500000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username |
21:15:13, 06 Sep. | ( 3337.490000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE' |
21:15:11, 06 Sep. | ( 3335.860000) WAN operating mode is ADSL |
21:15:11, 06 Sep. | ( 3335.860000) Last WAN operating mode was ADSL |
21:15:10, 06 Sep. | ( 3334.810000) PPP IPCP Receive Configuration ACK |
21:15:10, 06 Sep. | ( 3334.800000) PPP IPCP Send Configuration Request |
21:15:10, 06 Sep. | ( 3334.790000) PPP IPCP Receive Configuration NAK |
21:15:10, 06 Sep. | ( 3334.790000) PPP IPCP Send Configuration ACK |
21:15:10, 06 Sep. | ( 3334.780000) PPP IPCP Receive Configuration Request |
21:15:10, 06 Sep. | ( 3334.780000) PPP IPCP Send Configuration Request |
21:15:09, 06 Sep. | ( 3333.300000) PPPoA is up - VPI: 0, VCI: 38 Down Rate=7488Kbps, Up Rate=800Kbps; SNR Margin Down=6.1dB, Up=11.0dB |
21:15:09, 06 Sep. | ( 3333.290000) CHAP authentication successful |
21:15:09, 06 Sep. | ( 3333.160000) CHAP Receive Challenge |
21:15:09, 06 Sep. | ( 3333.150000) Starting CHAP authentication with peer |
21:15:09, 06 Sep. | ( 3333.150000) PPP LCP Send Configuration ACK |
21:15:09, 06 Sep. | ( 3333.150000) PPP LCP Receive Configuration Request |
21:15:06, 06 Sep. | ( 3330.470000) PPP LCP Receive Configuration ACK |
21:15:06, 06 Sep. | ( 3330.450000) PPP LCP Send Configuration Request |
21:15:06, 06 Sep. | ( 3330.450000) PPP LCP Receive Configuration Reject |
21:15:06, 06 Sep. | ( 3330.280000) PPP LCP Send Configuration Request |
21:15:01, 06 Sep. | ( 3325.090000) ETHoA is up - VPI: 0, VCI: 35 Down Rate=7488Kbps, Up Rate=800Kbps; SNR Margin Down=6.2dB, Up=11.0dB |
21:15:01, 06 Sep. | ( 3325.080000) ATM over DSL is up |
21:14:41, 06 Sep. | ( 3305.170000) ATM over DSL is down after 0 minutes uptime |
21:14:41, 06 Sep. | ( 3305.170000) ETHoA is down after 0 minutes uptime |
21:14:39, 06 Sep. | ( 3303.120000) PPP LCP Send Termination Request [User request] |
21:14:39, 06 Sep. | ( 3303.120000) PPP LCP Send Configuration Request |
21:14:33, 06 Sep. | ( 3297.880000) ETHoA is up - VPI: 0, VCI: 35 Down Rate=7584Kbps, Up Rate=800Kbps; SNR Margin Down=6.3dB, Up=11.0dB |
21:14:33, 06 Sep. | ( 3297.880000) ATM over DSL is up |
21:14:20, 06 Sep. | ( 3284.640000) Device disconnected: Hostname: Galaxy-S10e IP: 192.168.1.98 MAC: fe:4d:5b:aa:da:f7 |
21:14:18, 06 Sep. | ath10: STA fe:4d:5b:aa:da:f7 IEEE 802.11: Client disassociated |
21:14:15, 06 Sep. | ( 3278.960000) ATM over DSL is down after 0 minutes uptime |
21:14:15, 06 Sep. | ( 3278.960000) ETHoA is down after 0 minutes uptime |
Re: Internet disconnecting every night at the same time
07-09-2020 11:31 AM
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Managed to get customer service to help. Engineer coming along. Can a moderator please delete this thread?
Thanks
Re: Internet disconnecting every night at the same time
07-09-2020 11:59 AM
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@K-T1710 Threads are not deleted - they just fall down the listings if no-one posts in them.
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