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Internet disconnecting every night at the same time

K-T1710
Newbie
Posts: 3
Registered: ‎06-09-2020

Internet disconnecting every night at the same time

on ‎06-09-2020 9:32 PM - last edited on ‎06-09-2020 9:36 PM by

Hello,

 

Getting so disappointed with all this. The latest issue came around on the 6th day of the "training period". 

I can see that the service keeps disconnecting after 20:00 onwards.

We're now on day 12 since my email about being on the training period and the problem continues. 

 

Every engineer/support on the phone says everything is fine etc... and that some other faults team might be able to help. Can anyone actually share information that can help instantly? Every time I'm told to wait 10 to 14 days to see if any problems persist.

People seem to upload the log to help, since the internet drops every 30 secs, i assume this part of the log has the info.

Thanks

 

ime and date Message

20:17:50, 06 Sep. (626638.470000) ATM over DSL is down after 0 minutes uptime
20:17:50, 06 Sep. (626638.470000) ETHoA is down after 0 minutes uptime
20:17:47, 06 Sep. (626635.850000) PPP LCP Send Termination Request [User request]
20:17:42, 06 Sep. (626630.770000) ETHoA is up -​ VPI: 0, VCI: 35 Down Rate=7648Kbps, Up Rate=800Kbps; SNR Margin Down=6.8dB, Up=11.0dB
20:17:42, 06 Sep. (626630.770000) ATM over DSL is up
20:17:27, 06 Sep. (626615.910000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
20:17:25, 06 Sep. (626613.650000) ATM over DSL is down after 3 minutes uptime
20:17:25, 06 Sep. (626613.650000) ETHoA is down after 3 minutes uptime
20:17:25, 06 Sep. (626613.650000) PPPoA is down after 3 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -​ Down)]
20:17:22, 06 Sep. (626610.730000) PPP LCP Send Termination Request [User request]
20:16:38, 06 Sep. IN: BLOCK [16] Remote administration (TCP [82.77.172.31]:12899-​>[80.189.208.216]:8080 on ppp0)
20:15:54, 06 Sep. (626522.610000) Admin login successful by 192.168.1.100 on HTTP
20:15:32, 06 Sep. ath00: STA f8:04:2e:00:22:be IEEE 802.11: WiFi registration failed
20:14:47, 06 Sep. (626455.110000) CWMP: session closed due to error: Could not resolve host
20:14:47, 06 Sep. (626455.060000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
20:14:46, 06 Sep. (626455.050000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC'
20:14:16, 06 Sep. (626424.620000) CWMP: session closed due to error: Could not resolve host
20:14:10, 06 Sep. (626418.910000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
20:14:10, 06 Sep. (626418.900000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC'
20:14:08, 06 Sep. (626416.650000) WAN operating mode is ADSL
20:14:08, 06 Sep. (626416.650000) Last WAN operating mode was ADSL
20:14:06, 06 Sep. (626415.010000) PPP IPCP Receive Configuration ACK
20:14:06, 06 Sep. (626414.990000) PPP IPCP Send Configuration Request
20:14:06, 06 Sep. (626414.980000) PPP IPCP Receive Configuration NAK
20:14:06, 06 Sep. (626414.840000) New GUI session from IP 192.168.1.100
20:14:06, 06 Sep. (626414.830000) PPP IPCP Send Configuration ACK
20:14:06, 06 Sep. (626414.830000) PPP IPCP Receive Configuration Request
20:14:06, 06 Sep. (626414.830000) PPP IPCP Send Configuration Request
20:14:04, 06 Sep. (626412.840000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=7520Kbps, Up Rate=800Kbps; SNR Margin Down=6.2dB, Up=11.0dB
20:14:04, 06 Sep. (626412.830000) CHAP authentication successful
20:14:04, 06 Sep. (626412.780000) CHAP Receive Challenge
20:14:04, 06 Sep. (626412.770000) Starting CHAP authentication with peer
20:14:04, 06 Sep. (626412.770000) PPP LCP Send Configuration ACK
20:14:04, 06 Sep. (626412.760000) PPP LCP Receive Configuration Request
20:14:01, 06 Sep. (626409.810000) PPP LCP Receive Configuration ACK
20:14:01, 06 Sep. (626409.790000) PPP LCP Send Configuration Request
20:14:01, 06 Sep. (626409.790000) PPP LCP Receive Configuration Reject
20:14:01, 06 Sep. (626409.620000) PPP LCP Send Configuration Request
20:13:54, 06 Sep. (626402.520000) ETHoA is up -​ VPI: 0, VCI: 35 Down Rate=7520Kbps, Up Rate=800Kbps; SNR Margin Down=6.0dB, Up=11.0dB
20:13:54, 06 Sep. (626402.520000) ATM over DSL is up
20:13:36, 06 Sep. (626384.360000) ATM over DSL is down after 0 minutes uptime
20:13:36, 06 Sep. (626384.360000) ETHoA is down after 0 minutes uptime
20:13:33, 06 Sep. (626381.790000) PPP LCP Send Termination Request [User request]
20:13:28, 06 Sep. (626376.680000) ETHoA is up -​ VPI: 0, VCI: 35 Down Rate=7616Kbps, Up Rate=800Kbps; SNR Margin Down=6.0dB, Up=11.0dB
20:13:28, 06 Sep. (626376.680000) ATM over DSL is up
20:13:13, 06 Sep. (626361.510000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
20:13:11, 06 Sep. (626359.180000) ATM over DSL is down after 2 minutes uptime
20:13:11, 06 Sep. (626359.180000) ETHoA is down after 2 minutes uptime
20:13:11, 06 Sep. (626359.180000) PPPoA is down after 2 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -​ Down)]
20:13:08, 06 Sep. (626356.220000) PPP LCP Send Termination Request [User request]
20:12:51, 06 Sep. IN: BLOCK [16] Remote administration (TCP [45.145.185.226]:60585-​>[91.125.184.120]:22 on ppp0)
20:11:17, 06 Sep. (626245.330000) CWMP: session closed due to error: Could not resolve host
20:11:17, 06 Sep. (626245.270000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
20:11:17, 06 Sep. (626245.260000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC'
20:10:51, 06 Sep. (626219.740000) Lease for IP 192.168.1.100 renewed by host Kevins-​Air (MAC 48:d7:05:d0:de:89). Lease duration: 1440 min
20:10:51, 06 Sep. (626219.740000) Device connected: Hostname: Kevins-​Air IP: 192.168.1.100 MAC: 48:d7:05:d0:de:89 Lease time: 1440 min. Link rate: 351.0 Mbps
20:10:51, 06 Sep. (626219.660000) Lease requested
20:10:50, 06 Sep. ath10: STA 48:d7:05:d0:de:89 IEEE 802.11: Client associated
20:10:46, 06 Sep. (626214.540000) CWMP: session closed due to error: Could not resolve host
20:10:44, 06 Sep. (626212.250000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
20:10:44, 06 Sep. (626212.240000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC'
20:10:41, 06 Sep. (626209.970000) WAN operating mode is ADSL
20:10:41, 06 Sep. (626209.970000) Last WAN operating mode was ADSL
20:10:40, 06 Sep. (626208.340000) PPP IPCP Receive Configuration ACK
20:10:40, 06 Sep. (626208.320000) PPP IPCP Send Configuration Request
20:10:40, 06 Sep. (626208.310000) PPP IPCP Receive Configuration NAK
20:10:40, 06 Sep. (626208.300000) PPP IPCP Send Configuration ACK
20:10:40, 06 Sep. (626208.300000) PPP IPCP Receive Configuration Request
20:10:40, 06 Sep. (626208.290000) PPP IPCP Send Configuration Request
20:10:38, 06 Sep. (626206.350000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=7648Kbps, Up Rate=800Kbps; SNR Margin Down=6.5dB, Up=11.0dB
20:10:38, 06 Sep. (626206.340000) CHAP authentication successful
20:10:38, 06 Sep. (626206.290000) CHAP Receive Challenge
20:10:38, 06 Sep. (626206.270000) Starting CHAP authentication with peer
20:10:38, 06 Sep. (626206.270000) PPP LCP Send Configuration ACK
20:10:38, 06 Sep. (626206.270000) PPP LCP Receive Configuration Request
20:10:35, 06 Sep. (626203.710000) PPP LCP Receive Configuration ACK
20:10:35, 06 Sep. (626203.690000) PPP LCP Send Configuration Request
20:10:35, 06 Sep. (626203.690000) PPP LCP Receive Configuration Reject
20:10:35, 06 Sep. (626203.520000) PPP LCP Send Configuration Request
20:10:28, 06 Sep. (626196.190000) ETHoA is up -​ VPI: 0, VCI: 35 Down Rate=7648Kbps, Up Rate=800Kbps; SNR Margin Down=6.3dB, Up=11.0dB
20:10:28, 06 Sep. (626196.190000) ATM over DSL is up
20:10:24, 06 Sep. (626192.220000) Device disconnected: Hostname: udhcpc1-​21-​1-​f8-​04-​2e-​00-​22-​be IP: 192.168.1.103 MAC: f8:04:2e:00:22:be
20:10:13, 06 Sep. (626181.760000) CWMP: session closed due to error: Could not resolve host
20:10:13, 06 Sep. (626181.740000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
20:10:13, 06 Sep. (626181.730000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC'
20:10:13, 06 Sep. (626181.330000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
20:10:10, 06 Sep. (626179.040000) ATM over DSL is down after 0 minutes uptime
20:10:10, 06 Sep. (626179.040000) ETHoA is down after 0 minutes uptime
20:10:10, 06 Sep. (626179.040000) PPPoA is down after 0 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -​ Down)]
20:10:08, 06 Sep. (626176.080000) PPP LCP Send Termination Request [User request]
20:09:42, 06 Sep. (626150.720000) CWMP: session closed due to error: Could not resolve host
20:09:40, 06 Sep. (626148.420000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
20:09:40, 06 Sep. (626148.410000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE,2 PERIODIC'
20:09:38, 06 Sep. (626146.200000) WAN operating mode is ADSL
20:09:38, 06 Sep. (626146.190000) Last WAN operating mode was ADSL
20:09:36, 06 Sep. (626144.570000) PPP IPCP Receive Configuration ACK
20:09:36, 06 Sep. (626144.550000) PPP IPCP Send Configuration Request
20:09:36, 06 Sep. (626144.550000) PPP IPCP Receive Configuration NAK
20:09:36, 06 Sep. (626144.540000) PPP IPCP Send Configuration ACK
20:09:36, 06 Sep.

(626144.540000) PPP IPCP Receive Configuration Request

Moderator's note by Dick (Strat): Post released from Auto Spam Filter.

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K-T1710
Newbie
Posts: 3
Registered: ‎06-09-2020

Re: Internet disconnecting every night at the same time

‎06-09-2020 10:19 PM

just keeping on eye on it, here is little bit more of the log when Im sure you can see its disconnecting, says it down after 0 mins of uptime

Recorded events

Time and date Message
21:15:57, 06 Sep. OUT: BLOCK [9] Packet invalid in connection (Packet not in tcp window: TCP [192.168.1.99]:44690-​>[173.194.76.188]:5228 on ppp0)
21:15:52, 06 Sep. ( 3375.940000) Admin login successful by 192.168.1.100 on HTTP
21:15:48, 06 Sep. ( 3372.150000) CWMP: session closed due to error: Could not resolve host
21:15:48, 06 Sep. ( 3372.090000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
21:15:48, 06 Sep. ( 3372.090000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE'
21:15:41, 06 Sep. OUT: BLOCK [65] First packet is Invalid (Packet not in tcp window: TCP [192.168.1.99]:44690-​>[173.194.76.188]:5228 on ppp0)
21:15:17, 06 Sep. ( 3341.640000) CWMP: session closed due to error: Could not resolve host
21:15:13, 06 Sep. ( 3337.500000) CWMP: Server URL: https://ceased.tr69.p; Connecting as user: ACS username
21:15:13, 06 Sep. ( 3337.490000) CWMP: Session start now. Event code(s): '0 BOOTSTRAP,4 VALUE CHANGE'
21:15:11, 06 Sep. ( 3335.860000) WAN operating mode is ADSL
21:15:11, 06 Sep. ( 3335.860000) Last WAN operating mode was ADSL
21:15:10, 06 Sep. ( 3334.810000) PPP IPCP Receive Configuration ACK
21:15:10, 06 Sep. ( 3334.800000) PPP IPCP Send Configuration Request
21:15:10, 06 Sep. ( 3334.790000) PPP IPCP Receive Configuration NAK
21:15:10, 06 Sep. ( 3334.790000) PPP IPCP Send Configuration ACK
21:15:10, 06 Sep. ( 3334.780000) PPP IPCP Receive Configuration Request
21:15:10, 06 Sep. ( 3334.780000) PPP IPCP Send Configuration Request
21:15:09, 06 Sep. ( 3333.300000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=7488Kbps, Up Rate=800Kbps; SNR Margin Down=6.1dB, Up=11.0dB
21:15:09, 06 Sep. ( 3333.290000) CHAP authentication successful
21:15:09, 06 Sep. ( 3333.160000) CHAP Receive Challenge
21:15:09, 06 Sep. ( 3333.150000) Starting CHAP authentication with peer
21:15:09, 06 Sep. ( 3333.150000) PPP LCP Send Configuration ACK
21:15:09, 06 Sep. ( 3333.150000) PPP LCP Receive Configuration Request
21:15:06, 06 Sep. ( 3330.470000) PPP LCP Receive Configuration ACK
21:15:06, 06 Sep. ( 3330.450000) PPP LCP Send Configuration Request
21:15:06, 06 Sep. ( 3330.450000) PPP LCP Receive Configuration Reject
21:15:06, 06 Sep. ( 3330.280000) PPP LCP Send Configuration Request
21:15:01, 06 Sep. ( 3325.090000) ETHoA is up -​ VPI: 0, VCI: 35 Down Rate=7488Kbps, Up Rate=800Kbps; SNR Margin Down=6.2dB, Up=11.0dB
21:15:01, 06 Sep. ( 3325.080000) ATM over DSL is up
21:14:41, 06 Sep. ( 3305.170000) ATM over DSL is down after 0 minutes uptime
21:14:41, 06 Sep. ( 3305.170000) ETHoA is down after 0 minutes uptime
21:14:39, 06 Sep. ( 3303.120000) PPP LCP Send Termination Request [User request]
21:14:39, 06 Sep. ( 3303.120000) PPP LCP Send Configuration Request
21:14:33, 06 Sep. ( 3297.880000) ETHoA is up -​ VPI: 0, VCI: 35 Down Rate=7584Kbps, Up Rate=800Kbps; SNR Margin Down=6.3dB, Up=11.0dB
21:14:33, 06 Sep. ( 3297.880000) ATM over DSL is up
21:14:20, 06 Sep. ( 3284.640000) Device disconnected: Hostname: Galaxy-​S10e IP: 192.168.1.98 MAC: fe:4d:5b:aa:da:f7
21:14:18, 06 Sep. ath10: STA fe:4d:5b:aa:da:f7 IEEE 802.11: Client disassociated
21:14:15, 06 Sep. ( 3278.960000) ATM over DSL is down after 0 minutes uptime
21:14:15, 06 Sep. ( 3278.960000) ETHoA is down after 0 minutes uptime
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K-T1710
Newbie
Posts: 3
Registered: ‎06-09-2020

Re: Internet disconnecting every night at the same time

‎07-09-2020 11:31 AM

Managed to get customer service to help. Engineer coming along. Can a moderator please delete this thread?

 

Thanks

 

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jab1
Legend
Posts: 17,025
Thanks: 5,451
Fixes: 254
Registered: ‎24-02-2012

Re: Internet disconnecting every night at the same time

‎07-09-2020 11:59 AM

@K-T1710 Threads are not deleted - they just fall down the listings if no-one posts in them.

John
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