Internet constantly cutting out
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Internet constantly cutting out
10-10-2012 2:16 AM
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I'm on fibre optic, only been with plusnet for a couple of months but i've been very happy so far up until this issue, hope it can be resolved fairly quickly.
Re: Internet constantly cutting out
10-10-2012 5:30 AM
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Re: Internet constantly cutting out
10-10-2012 11:29 AM
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I have posted below a log of your conenction:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13498648992465.png" />
You had a very stable line up until 8th October, has anything changed internally?
Re: Internet constantly cutting out
10-10-2012 8:45 PM
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He decided the problem was the phoneline extension going upstairs into my bedroom for the Sky+ box. He said 'I can 100% guarantee that if you unplug that it will fix your drop in connection'
So fair enough, we decided that we'll unplug it and just plug it back in for updates or if we order anything off Sky Box Office. The issue seemed to be resolved up until about an hour or two ago and it's started again, albeit, much less frequently.
Re: Internet constantly cutting out
10-10-2012 9:55 PM
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Re: Internet constantly cutting out
11-10-2012 2:53 AM
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Re: Internet constantly cutting out
11-10-2012 3:22 AM
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It just happened a few minutes ago and looked into the Technicolor Gateway and the error that was coming up was "Concentrator not reachable".
Re: Internet constantly cutting out
11-10-2012 3:50 AM
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Re: Internet constantly cutting out
11-10-2012 4:08 AM
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Re: Internet constantly cutting out
11-10-2012 12:45 PM
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Re: Internet constantly cutting out
11-10-2012 9:29 PM
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I reset just the router when it happened earlier. It's still cutting off but whereas yesterday it was cutting off for maybe 10 minutes at a time, it seems to be just a minute or two.
Re: Internet constantly cutting out
11-10-2012 10:05 PM
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ours has been doing this too...completely random, & have discovered that 2 other friends have had same problem, all on different exchanges, area codes etc....im sure something 'bigger' is going on but have no idea how to get it sorted! any ideas?!
thanks
beca
Re: Internet constantly cutting out
12-10-2012 8:37 AM
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Just Login at the Member Centre and goto My Questions. Look for the relevant Open question, well it should be Open. If not, check the recently Closed ones and raise a new one. I would add the information from your reply #10 as well.
@becabwca
As you have started your own thread I post there so your problems do not get confused with the complex issues here, but you can throw your conspiracy theory out the window, there can be a multitude of different causes and reasons for such events, all resulting in what appears to be similar effects to the user.
Re: Internet constantly cutting out
12-10-2012 3:38 PM
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Re: Internet constantly cutting out
12-10-2012 3:58 PM
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Many of the possible causes are external to you, either the Openreach modem, cab, exchange or remaining network.
I don't know if it is easy for you, but connecting your computer direct to the Openreach modem and letting your machine perform the PPPoE functions instead of the TG582.
http://community.plus.net/library/broadband/fibre-help-setting-up-a-pppoe-dialler-for-windows-xp/
Although this is for Windows XP, the process is a little simpler in Windows 7.
Can this maintain a connection?
If it can, we will look to replace the router
If it cannot, then the Openreach modem, or other network fault will likely be the cause.
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