cancel
Showing results for 
Search instead for 
Did you mean: 

Internet connectivity keep dropping in and out, multiple times a day

samlovelace1
Newbie
Posts: 2
Registered: ‎16-05-2023

Internet connectivity keep dropping in and out, multiple times a day

As of this week my internet connectivity has been terrible. I work from home and require a consistent internet connection for my job which includes an IP phone. I've had at least 5 drop outs today and about the same amount yesterday. The router itself seems to cycle to a solid orange light before going blue again, each drop out lasts up to a minute, can some checks be performed please.

 

The router is plugged into the main telephone port in the house FYI.

3 REPLIES 3
James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: Internet connectivity keep dropping in and out, multiple times a day

@samlovelace1  - Oh no something is broken http://visualradius.plus.net/visualradius/generated/image16844036132313.png. I don't suppose you have a phone plugged in, is it clear, no crackles if so?

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
samlovelace1
Newbie
Posts: 2
Registered: ‎16-05-2023

Re: Internet connectivity keep dropping in and out, multiple times a day

Unfortunately, I havent got a landline attached no.
James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: Internet connectivity keep dropping in and out, multiple times a day

@samlovelace1 No worries, I've ran a test anyway and this is what it found "Potential HR Joint or wet joint detected" so I'll need to get an engineer out to you. I'll DM you.

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team