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Internet connection lost

xjenbox
Newbie
Posts: 1
Registered: ‎07-07-2016

Internet connection lost

So for a few weeks niw, my internet connection has been so slow or disappeared. The last 2 days though, it's totally disappeared. There is a red light on router. I have disconnected it, switched it off, changed filters etc but still nothing! Any suggestions on what to do? It's very frustrating!
4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
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Registered: ‎22-08-2015

Re: Internet connection lost


@xjenbox wrote:
So for a few weeks niw, my internet connection has been so slow or disappeared. The last 2 days though, it's totally disappeared. There is a red light on router. I have disconnected it, switched it off, changed filters etc but still nothing! Any suggestions on what to do? It's very frustrating!

Hello there. Your router appears to be trying to connect using an incorrect password, if you do a factory reset of your router you should be able to bring your connection back.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: Internet connection lost

...only after he's re entered his PN connection details correctly, and has documents to remind of the default router log in details, assuming not a PN Hub One! (Not all routers show default log in name & p/word on the outside of unit, but in the instructions). Smiley

Or it could have been caused by BREXIT vote perhaps Smiley Smiley Smiley

Chris
Legend
Posts: 17,724
Thanks: 600
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Registered: ‎05-04-2007

Re: Internet connection lost


@Gel wrote:

...only after he's re entered his PN connection details correctly, and has documents to remind of the default router log in details,


A factory reset avoids the need for this generally as it requests the details back via TR069 again during the setup process.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.