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Internet connection keeps dropping

greshoff
Grafter
Posts: 88
Registered: ‎29-01-2014

Internet connection keeps dropping

My internet has been stable for a long time however over the past few days the Internet connection keeps dropping then reconnecting. Nothing at my end has changed. Could someone from Plusnet look into this for me.

Thank you.

 

 

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 487
Thanks: 98
Fixes: 13
Registered: ‎07-12-2017

Re: Internet connection keeps dropping

Hi there Smiley

The internet looks stable on our end. Are you using your devices on WiFi?

image15137845981412

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
greshoff
Grafter
Posts: 88
Registered: ‎29-01-2014

Re: Internet connection keeps dropping

Thanks for checking - my computer is connected via Ethernet cable. Very strange

Plusnet Help Team
Plusnet Help Team
Posts: 487
Thanks: 98
Fixes: 13
Registered: ‎07-12-2017

Re: Internet connection keeps dropping

Thanks for confirming. Are you noticing this happen on other devices?

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
greshoff
Grafter
Posts: 88
Registered: ‎29-01-2014

Re: Internet connection keeps dropping

I will check the next time it happens. All other devices use wifi

Plusnet Help Team
Plusnet Help Team
Posts: 487
Thanks: 98
Fixes: 13
Registered: ‎07-12-2017

Re: Internet connection keeps dropping

Thank you, let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team