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Internet connection issues

Tomvirgin
Hooked
Posts: 7
Registered: 13-02-2016

Internet connection issues

Hi guys, anyone shed any light on this connection status?

 

 

Got no internet connection tried the usual troubleshooting tips with no success just wondering if it's a service issue?

 

image.png

12 REPLIES
Superuser
Superuser
Posts: 9,990
Thanks: 1,532
Fixes: 19
Registered: 22-08-2007

Re: Internet connection issues

The internet status looks odd - all of the possible options are being displayed.  One wonders if the router has lost its marbles.

I presume you have a clear dial tone?

Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.

If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below.

 

Have you done a factory reset on the router?

Do you have another router you can try?

If your internet is down ... how did you post the screen shot here?

Tomvirgin
Hooked
Posts: 7
Registered: 13-02-2016

Re: Internet connection issues

Screenshot was posted by 3G on my phone

I don't have another router can try, or a corded phone however the phone works fine for calls in/out
Superuser
Superuser
Posts: 9,990
Thanks: 1,532
Fixes: 19
Registered: 22-08-2007

Re: Internet connection issues

Did you do the QLT? Is the phone silent?  Working is something else.

Have you tried a different filter?

Have you tried direct into the master socket?

Have you factory reset the router?

jab1
Seasoned Pro
Posts: 1,477
Thanks: 258
Fixes: 5
Registered: 24-02-2012

Re: Internet connection issues


Tomvirgin wrote:
Screenshot was posted by 3G on my phone

I don't have another router can try, or a corded phone however the phone works fine for calls in/out

Not doubting what you say @Tomvirgin - but that screenshot shows you connected to wifi - note the 'volcano' at the side of the 'EE' symbol.

John
Moderator
Moderator
Posts: 17,249
Thanks: 904
Fixes: 104
Registered: 11-01-2008

Re: Internet connection issues

he'd need to be connected to wifi to get the screen shot, then turn wifi off to get EE data signal to post the image. Roll eyes
Will Moderate For Thanks
Browni
Seasoned Champion
Posts: 1,519
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Registered: 02-03-2016

Re: Internet connection issues

@jab1 wifi can work even though there is no internet connection. I can stream quite happily over wifi from my NAS to my PC or tablet without an internet connection.
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Tomvirgin
Hooked
Posts: 7
Registered: 13-02-2016

Re: Internet connection issues

As above mate, have to be connected to wifi to see the router status doesn't mean I have internet connection though
Superuser
Superuser
Posts: 9,990
Thanks: 1,532
Fixes: 19
Registered: 22-08-2007

Re: Internet connection issues

jab1
Seasoned Pro
Posts: 1,477
Thanks: 258
Fixes: 5
Registered: 24-02-2012

Re: Internet connection issues

@Browni @Tomvirgin - OK, was just a thought - no offence meant or taken.Smiley

John
Superuser
Superuser
Posts: 9,990
Thanks: 1,532
Fixes: 19
Registered: 22-08-2007

Re: Internet connection issues

John,

No offence seen!  It is only right that everything posted is confirmed to be what is reputes to be.  All too often in the past, I have gone up the wrong path by presuming clarity of something posted! Wink

Tomvirgin
Hooked
Posts: 7
Registered: 13-02-2016

Re: Internet connection issues

Right, I've had another play tonight, tried the QLT and that's fine, tried another filter and also tried with new and old filter in the master socket with no change..

 

ive done a reset using the button on the back of the router with no change, will login and reset to factory settings when I remember the bloody password for the router. Current status says connecting but still no internet light or connection.

 

broadband light on the router and wifi light are both solid green btw.

Superuser
Superuser
Posts: 9,990
Thanks: 1,532
Fixes: 19
Registered: 22-08-2007

Re: Internet connection issues

@crt - is there any evidence of connection attempts on this users account please?