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Internet connection dropping
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Internet connection dropping
14-10-2012 9:50 PM
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My Internet has started to drop connection, started last night.
Had problems this evening too.
Weird as never had these issues before.
Tried all trouble shooting ideas.
All of a sudden drops, occasionally red light comes on under 'Internet'
Anyone else having same problems?
Any suggestions?
Had problems this evening too.
Weird as never had these issues before.
Tried all trouble shooting ideas.
All of a sudden drops, occasionally red light comes on under 'Internet'
Anyone else having same problems?
Any suggestions?
Message 1 of 7
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6 REPLIES 6
Re: Internet connection dropping
14-10-2012 10:48 PM
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I suggest raising a dropping connection fault at http://faults.plus.net. That will cover basic checks then carry out a preliminary analysis and submit a report to the faults team for more detailed analysis.
David
Message 2 of 7
(577 Views)
Re: Internet connection dropping
15-10-2012 12:21 AM
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Been having this same problem for 2 months now. Contacted plusnet cust service and have seen 5 yes FIVE BT engineers. And still getting problems, my internal wiring was changed and they changed my master socket. Same issue.
Message 3 of 7
(577 Views)
Re: Internet connection dropping
15-10-2012 1:25 AM
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welcome to the forums tabo4156
it'd be helpful if you start your own thread for your issues
it'd be helpful if you start your own thread for your issues
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 4 of 7
(577 Views)
Re: Internet connection dropping
15-10-2012 10:41 AM
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Hi Leigh2104,
Welcome to the community.
I have attached a log of your connections below,
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13502936815532.png" />
It shows that you have over the weekend had disconnections on your connection. Did anything change internally around these times or was there any noise/crackling on your phone line?
I'd suggest leaving you router switched on as it appears that you are turning it off, this can effect performance and may also make it hard to diagnose any issues.
I'd suggest you raise a fault <a href="http://faults.plus.net">here</a> and complete the initial diagnostic questions and if you're still experiencing this issue we'll investigate further.
Welcome to the community.
I have attached a log of your connections below,
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13502936815532.png" />
It shows that you have over the weekend had disconnections on your connection. Did anything change internally around these times or was there any noise/crackling on your phone line?
I'd suggest leaving you router switched on as it appears that you are turning it off, this can effect performance and may also make it hard to diagnose any issues.
I'd suggest you raise a fault <a href="http://faults.plus.net">here</a> and complete the initial diagnostic questions and if you're still experiencing this issue we'll investigate further.
Message 5 of 7
(577 Views)
Re: Internet connection dropping
15-10-2012 10:57 AM
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Many thanks for your response Chris,
I have been switching the router off, I will leave it on this week and see how things go. My phone line is a little crackly every now and then. I will try moving the router to a different room to see if his helps. If the problem persists I will raise a fault via your link. Again many thanks for your help!
I have been switching the router off, I will leave it on this week and see how things go. My phone line is a little crackly every now and then. I will try moving the router to a different room to see if his helps. If the problem persists I will raise a fault via your link. Again many thanks for your help!
Message 6 of 7
(577 Views)
Re: Internet connection dropping
15-10-2012 12:06 PM
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No worries, if you need any further help or have any other questions then let me know.
Message 7 of 7
(577 Views)
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