Internet connection dropping - need to sign in
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Internet connection dropping - need to sign in
03-08-2017 10:48 AM
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Only signed up to PlusNet last week and this is my third issue with their broadband service already!
This latest one is odd. Since the BT Engineer came round to enable my line yesterday, I've had my service cut out intermittently - usually every few hours. Opening a new browser takes me to the Hub Manager where I login and it tells me I'm currently signed in as MYUSERNAME@plusdsl.net. Right, great... But then it makes me sign in again with this information before connectivity is restored. What's that about?
Briefly - I'm on a DSL connection with a Hub One. I've got a Powerline network throughout the house using TD-LINK A1200's with Wi-Fi Booster, along with a few wireless devices. The drop of service affects all of them simultaneously.
Re: Internet connection dropping - need to sign in
03-08-2017 11:26 AM - edited 03-08-2017 11:27 AM
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Try substituting your actual user name, for "MYUSERNAME".
When received from PN, the Router is usually preconfigured with your user name/password.
Re: Internet connection dropping - need to sign in
04-08-2017 10:30 AM
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Thanks. Yes, I've cleverly coded my actual username with MYUSERNAME. I've already entered that. And the hub keeps asking me to re-enter it every few hours. That's the problem!
Re: Internet connection dropping - need to sign in
05-08-2017 3:14 PM
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Which router have you got?
What are the lights doing?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Internet connection dropping - need to sign in
05-08-2017 4:38 PM
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When the connection drops, the main light is orange/red and a red b lights up underneath that.
Opening up a new browser window and re-entering my credentials immediately takes connectivity.
Re: Internet connection dropping - need to sign in
05-08-2017 4:56 PM
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It sounds like your router is faulty. Do you have another you could use?
Re: Internet connection dropping - need to sign in
05-08-2017 4:57 PM
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Nope. It's the one provided by PlusNet, so if that is the issue, I'd expect them to send another one out. Although this seems more like an authentication issue than any sort of forwarding issue, so I imagine it's not the fault of the router.
Re: Internet connection dropping - need to sign in
05-08-2017 5:00 PM
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The router shoud hold your credentials, even if its switched off, so if its not doing that it is faulty. Have you spoken to PN to get a new one?
Re: Internet connection dropping - need to sign in
05-08-2017 5:01 PM
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Not yet. Hoping I would be able to solve this without involving them, as I've not had a call answered by them in anything under 40 minutes since I joined them.
Re: Internet connection dropping - need to sign in
08-08-2017 1:03 PM
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