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Internet connection droppeing out when landline rings and answered.

pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Internet connection droppeing out when landline rings and answered.

Hi
When my landline rings and I answer the phone my internet connection drops out and reconnects when the phone is hung up.
What can cause this to happen, is it a line or exchange fault or a handset or modem fault ?
Pete
7 REPLIES
Community Veteran
Posts: 26,627
Thanks: 860
Fixes: 10
Registered: 10-04-2007

Re: Internet connection droppeing out when landline rings and answered.

Have you got filters in all telephone extensions that are used for anything (not just the one with the router)?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Re: Internet connection droppeing out when landline rings and answered.

Yes
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Internet connection droppeing out when landline rings and answered.

Does it only drop out when the call is answered or does it drop out when the phone rings.
To check phone in from your mobile with and without the phone connected
pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Re: Internet connection droppeing out when landline rings and answered.

Hi
It drops out when the line rings wether the phone is plugged in or not.
It does not need to be answered.
Pete
Community Veteran
Posts: 26,627
Thanks: 860
Fixes: 10
Registered: 10-04-2007

Re: Internet connection droppeing out when landline rings and answered.

You've ruled out a handset fault.
Have you tried a different filter? If you have a different router you could try as well that would be brilliant.
If you have tried those it's most likely to be an exchange fault. You need to raise a fault at http://faults.plus.net/
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Internet connection droppeing out when landline rings and answered.

I had exactly that problem and eventually it turned out to be mostly due to a problem at the exchange - but only mostly as now the exchange problem was fixed (moving from 20CN to 21CN) but it still happens occasionally.
You need to raise a broadband fault and you may be lucky and it gets fixed.
But before doing that please try a different filter and, if possible, a different router.
pdc95
Dabbler
Posts: 23
Registered: 06-07-2012

Re: Internet connection droppeing out when landline rings and answered.

Many thanks to both.
A different filter seems to have fixed the problem.
Pete