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Internet connection but no wireless
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Internet connection but no wireless
26-08-2010 9:51 AM
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We are able to get a connection using the ethernet cable however unable to connect to the internet via wireless on anything else e.g. lap top, phone, ps3... Help!!
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Re: Internet connection but no wireless
26-08-2010 9:56 AM
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and the router is
Message 2 of 9
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Re: Internet connection but no wireless
26-08-2010 10:16 AM
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I'm sorry, I'm not sure what you mean?
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Re: Internet connection but no wireless
26-08-2010 10:19 AM
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Sorry if I'm bein thick! If you mean the model it's TG585 v7
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Re: Internet connection but no wireless
26-08-2010 10:39 AM
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That is what was needed
When you say you can't connect to the internet by wireless can you see the router and/or connect to it from your laptop
When you say you can't connect to the internet by wireless can you see the router and/or connect to it from your laptop
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Re: Internet connection but no wireless
26-08-2010 10:46 AM
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Yeah when we plug a laptop into the router it connects to the internet no problem, it's just the wireless we seem to be having issues with. If we search for a wireless connection on a device, sometimes it shows up but can't connect to it and other times it doesnt come up at all. And this is the same on a number of different devices
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Re: Internet connection but no wireless
26-08-2010 12:32 PM
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It may be a duff router - I suggest a call to support and they can run through a few checks then send out a replacement if necessary
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Re: Internet connection but no wireless
26-08-2010 12:33 PM
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Try a firmware upgrade that might help.
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Re: Internet connection but no wireless
26-08-2010 12:50 PM
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Thank you! Will try that!
How do I go about doing a firmware upgrade?
How do I go about doing a firmware upgrade?
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- Re: Internet connection but no wireless