Internet activity stops even though router indicates OK
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Internet activity stops even though router indicates OK
23-03-2015 11:56 PM
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I have just signed up to contract extension to begin at the next payment interval next month. I would like to sort this out, particularly within the contract cooling down time. I'm wondering if it is router problem as it seems 'fixable' by disconnecting then reconnecting the internet at the router.
Re: Internet activity stops even though router indicates OK
24-03-2015 3:58 PM
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What do you mean by...
Quote from: materialman ... internet activity stops.
Do you mean that web browsing fails to load pages? Exactly what message do you get?
This sounds like it could be DNS look up issues... next time it happens, run up a CMD window, type "nslookup" and try typing a URL in there and press return.
Record the IP address you get back and report back here.
You can also try typing "server 8.8.8.8" and press return. Then put the URL in again, note if you get the same result.
Note omit the quote marks in the above instructions.
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Re: Internet activity stops even though router indicates OK
24-03-2015 4:54 PM
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Regarding CMD, do you mean type "nslookup" (space) URL and press return? Or "nslookup" return then URL?
Re: Internet activity stops even though router indicates OK
24-03-2015 4:59 PM
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if the TG582n which software release - is given here http://192.168.1.254/cgi/b/info/?be=0&l0=1&l1=0&ce=1
Inadvertent post removed - you pressed quote instead of modify at a guess
Re: Internet activity stops even though router indicates OK
24-03-2015 5:01 PM
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Software Release: 8.4.4.J
Software Variant: BV
Boot Loader Version: 1.0.5
Product Code: 3701603B
Board Name: DANT-T
Edit: Sorry yes TG582n
THank you yes I realised after about wrong button!
Re: Internet activity stops even though router indicates OK
24-03-2015 5:05 PM
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http://products.plus-payh.co.uk/firmware/
Re: Internet activity stops even though router indicates OK
24-03-2015 5:10 PM
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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
#Microsoft Windows [Version 6.1.7601]
#24/03/15-17:07:31.63
C:\Users\Kevin>nslookup
Default Server: dsldevice.lan
Address: 192.168.1.254
> plus.net
Server: dsldevice.lan
Address: 192.168.1.254
Non-authoritative answer:
Name: plus.net
Addresses: 212.159.9.2
212.159.8.2
> server 8.8.8.8
Default Server: google-public-dns-a.google.com
Address: 8.8.8.8
> plus.net
Server: google-public-dns-a.google.com
Address: 8.8.8.8
Non-authoritative answer:
Name: plus.net
Addresses: 212.159.9.2
212.159.8.2
> exit
#Microsoft Windows [Version 6.1.7601]
#24/03/15-17:08:08.43
C:\Users\Kevin>
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Re: Internet activity stops even though router indicates OK
24-03-2015 9:46 PM
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Quote from: Oldjim It would definitely be worth updating the firmware to 10.2.2.B as that fixed a similar problem for me
http://products.plus-payh.co.uk/firmware/
Oh heck! Never done this before! I assume I pick the link ending 10.2.2.B? I've downloaded the firmware flashing utility so far. Is there any risk in doing this? Also the information in the link about how to use the firmware update tool, says the PC should be connected by ethernet which is always is so that's fine. But I have a phone that uses the wireless connection just for usual phone internet, email, etc use. Do I need to switch wireless off on the phone to upgrade?
Re: Internet activity stops even though router indicates OK
28-03-2015 6:17 PM
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Quote from: Oldjim It would definitely be worth updating the firmware to 10.2.2.B as that fixed a similar problem for me
http://products.plus-payh.co.uk/firmware/
Just to say thanks Oldjim. I have successfully updated the firmware just a short while ago today. Was rather nervous about doing it but router now shows 10.2.2.B. I hope it will fix the problem. I will of course report back if it hasn't.
Re: Internet activity stops even though router indicates OK
30-03-2015 11:05 AM
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Re: Internet activity stops even though router indicates OK
30-03-2015 12:58 PM
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Quote from: plusnettony I'd be interested to see the results, so please post back if you believe this has resolved the problem (as well as if it doesn't).
Unfortunately it appears this has not solved the problem. It seemed OK the evening I updated the firmware. Then the next day, it did the familiar no internet activity until I clicked Disconnect then reconnect from the router interface. An internet activity check via the router whilst no activity says all is connected - light on green as normal too. (I note with this new firmware there is a red cross against IPv6 - 'disabled for this service' - not there before but presumably not relevant to the problem anyway.
Re: Internet activity stops even though router indicates OK
30-03-2015 1:12 PM
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Did you do the nslookup test I requested?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Internet activity stops even though router indicates OK
30-03-2015 1:16 PM
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dick:quote
Re: Internet activity stops even though router indicates OK
19-04-2015 12:44 AM
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Quote from: materialman
Quote from: plusnettony I'd be interested to see the results, so please post back if you believe this has resolved the problem (as well as if it doesn't).
Unfortunately it appears this has not solved the problem. It seemed OK the evening I updated the firmware. Then the next day, it did the familiar no internet activity until I clicked Disconnect then reconnect from the router interface.
Well, I don't want to jinx it but since that date (30/03/2015) the connection has been continuous, as far as I can tell, certainly with none of the disconnects I formerly had. So maybe the firmware update did fix the issue after all.
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