cancel
Showing results for 
Search instead for 
Did you mean: 

Internet Speeds slow last couple of days

catherinet556
Grafter
Posts: 26
Registered: 07-02-2013

Internet Speeds slow last couple of days

Hi,
The last couple of days our speed seems to be very low compared to normal,
We'd usually range from about 12mb up to 17mb but now we're lucky if we get 3mb.
Is there anyway to fix this?
Thanks
EDIT: weirdly speeds returned after posting this so you can ignore this post. Smiley
4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Internet Speeds slow last couple of days

I'm pleased it's been sorted - but I tested it anyway. I'm not aware of any other problems about that time, but your line did have a fair few drops over the last few days. I'd just keep an eye on it if I were you.
 Tony
 Plusnet Support
catherinet556
Grafter
Posts: 26
Registered: 07-02-2013

Re: Internet Speeds slow last couple of days

Returns to normal after a while but seems to keep disconnecting... Getting an average of 6mb at the moment
Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re: Internet Speeds slow last couple of days

There have been a few drops on the line, mainly during the afternoon.

If you're still experiencing problems I'd suggest going through our faults troubleshooter at https://faults.plus.net - this runs some tests and reports the issue to our faults team here.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
catherinet556
Grafter
Posts: 26
Registered: 07-02-2013

Re: Internet Speeds slow last couple of days

Most of the drops were my broadband light going orange (Bt Homehub3) and a couple must have been me restarting the router as I was trying to see if that would help.
We were recently going to change providers but decided against it so is it possible that that may have had an effect?