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Internet Slow

BenG
Grafter
Posts: 202
Registered: 22-08-2007

Internet Slow

hi was on my internet today and was fine but around 4PM it gone very slow I did a speed test on the internet and it gave me this result:
Download Speed: 232 kbps (29 KB/sec )  Upload Speed: 48 kbps (6 KB/sec )
I was wondering maybe I gone over my usage or something is wrong with my router cos all was fine before any one else getting slow speeds?
8 REPLIES
Community Veteran
Posts: 2,286
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: Internet Slow

all good here...gateway pcl-ag05.
http://www.speedtest.net/
BenG
Grafter
Posts: 202
Registered: 22-08-2007

Re: Internet Slow

I tested on that page to and got this result
apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Re: Internet Slow

Have you checked your "view my usage" page to make sure you haven't reached the end of your allowance?
BenG
Grafter
Posts: 202
Registered: 22-08-2007

Re: Internet Slow

Think I might of says used 25 GB think I used 10GB peek time, but I seen that last night and it was ok becase I was on till about 2 in the morning.
apjashley1
Grafter
Posts: 307
Registered: 31-07-2012

Re: Internet Slow

Your download speeds will be capped at 256Kbps while you're over allowance, EXCEPT between midnight and 8am, when usage doesn't count towards the allowance. So your speeds will improve again at midnight, but you'll have slow speeds again all day.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Internet Slow

They are crippled 24/7 once you reach the usage limit
BenG
Grafter
Posts: 202
Registered: 22-08-2007

Re: Internet Slow

Thanks for the help I try again latter tonight.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Internet Slow

Hi BenG,
It is the usage limit I'm afraid, but I can see you've got a package change to Unlimited that should be going live in a couple of days - that should sort it out Smiley