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Internet Pages Redirecting to http://62.6.38.125/index.html

alexbear
Dabbler
Posts: 19
Registered: 28-01-2014

Internet Pages Redirecting to http://62.6.38.125/index.html

So after 5 months of chasing I finally had my fibre engineer isntall my new router today but I can't connect to any pages - I get redirected to a BT Wholesale service page http://62.6.38.125/index.html
I called support but they can't seem to do anything but say they'll get back to me sometime in the future (considering it took more than 5 months for an engineer to get to my property I have little faith) so I did some of my own research and it seems that the problem is to do with configuration but I really could use some help. When testing internet connectivity in my router settings page it says the IPv4 Gateway connectivity is down.
Can anyone shed some light? Perhaps attempting to connect to broadband with a standardised username instead of my specific plusnet one?
35 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

Which DNS servers are you using?
Are you using your username@plusdsl.net login?
alexbear
Dabbler
Posts: 19
Registered: 28-01-2014

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

Hi,
I'm not greatly knowledgeable about the settings etc so perhaps it would be easier that I just showed the connection information page, but yes I am using my plusnet username log in:

Connection Information

Link Status: IPv4 connected
IPv6 disconnected
Uptime: 0 days, 0:05:42
Data Transferred (Sent/Received) [MB/kB]: 1.50 / 950.26
Username: alexbear@plusdsl.net
Password: ********
Remember Password: Yes
TCP/IPv4 Settings

IPv4 State: Enabled
IPv4 Address: 172.16.104.240
Primary DNS: 62.6.38.125
Secondary DNS: -
TCP/IPv6 Settings

IPv6 State: Disabled
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

You need to change your DNS servers to:
Primary 212.159.13.49
Secondary 212.159.13.50
I am not sure if you can do this from the admin page of your router however.
Try this guide: http://community.plus.net/library/dns/how-to-change-the-default-dns-servers-in-a-thomson-speedtouch-...
Community Veteran
Posts: 5,062
Thanks: 426
Fixes: 16
Registered: 10-06-2010

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

Changing the DNS servers probably won't help while the IP address is 172.16.104.240.
alexbear
Dabbler
Posts: 19
Registered: 28-01-2014

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

Thanks, but I'm afraid I'm on a mac Undecided is there a way I can change it on mac OS as there is no suggestion for it in that guide?
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

This looks like a config error between BT and PN.
What's the history of your problem?  Have you ever had a working PN connection?  If not, have PN activated your account?
RPMozley
Aspiring Pro
Posts: 1,116
Thanks: 30
Fixes: 5
Registered: 04-11-2011

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

That's not the whole story Andy. The IP address (172.16.104.***) is not an address from PlusNet's range and is usually associated with the BT network itself. [Edit] ejs just got in before me, darn.
I would advise alexbear to disconnect (PPP session not pull the wire out) and reconnect in the router's settings. (it may be labelled as something else depending on what model of router you have)
That's RPM to you!!
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

Doh...missed that about your IP - it's a private IP address.
Try disconnecting the internet from your router admin page, and then doing a reset of your router (put a pen/pencil in the reset button on the back of the router and hold down for 5 secs). Run through the setup again and see if that helps.
alexbear
Dabbler
Posts: 19
Registered: 28-01-2014

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

@pwatson,
I ordered fibre broadband in October and had normal speed internet installed shortly after which has worked to a satisfactory standard since. Since then, I've had 9 engineer appointments to come and install my new faceplate and modem. 7 of them in a row didn't show up, the 8th came but couldn't get access to the cabinet and the 9th came today and said he'd done his responsibility and the modem in my flat was connecting to the cabinet fine but the connection was stopping there. So I'm pretty sure my line was activated but I suppose it's a different story for fibre configuration
@others
Ok thanks I'll try the (I assume) factory reset
alexbear
Dabbler
Posts: 19
Registered: 28-01-2014

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

I did as you said Andy, disconnected on the internet status router page then held the reset button on the back, but all this seems to have changed is that my IP is now 172.16.104.151 instead of 172.16.104.240
Everything else is the same
Edit: changed username and password to my plusnet user instead of tr069@plusdsl.net and IP changed again to 172.16.104.161, still no good  Undecided
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

It looks like you need BT Wholesale to rebuild your circuit on the BRAS - this should not require an engineer visit (can be done over the phone hopefully!)
alexbear
Dabbler
Posts: 19
Registered: 28-01-2014

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

Ok sure, who should I call for that?
Thanks for your help.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

PlusNet - do you have a ticket open with them already? I would add the screenshot and explain you have tried resetting your router to factory settings and the same problem exists (mention you think the circuit might need to be rebuilt)
alexbear
Dabbler
Posts: 19
Registered: 28-01-2014

Re: Internet Pages Redirecting to http://62.6.38.125/index.html

Yeah I do have a ticket but they said they had to wait for the engineer's notes before they could do anything. I'll try mentioning it when I come through to them next.