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Internet Outage

FIXED
Sam1977
Newbie
Posts: 4
Registered: ‎03-11-2020

Internet Outage

Im experiencing Internet outage (local disconnect) for the last hour at least, 03/11/2020 in north wiltshire, England area. I've checked your pages and there are no issues, so I am reporting by proxy in the forum, as your phone lines open at 9PM. Please can you let me know what's happening. Many thanks.
5 REPLIES 5
Gel
Aspiring Champion
Posts: 2,343
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Internet Outage

It wouldn't be an "internet" outage, rather a broadband one; if your e mail is working it's

a problem at your end. Simplest tip is to reboot your modem, preferably via the modem app

page on your web browser.

Check your local exchange checker at;

Exchange Status Checker

Sam1977
Newbie
Posts: 4
Registered: ‎03-11-2020

Re: Internet Outage

Internet returned at around 9:30 am. Thanks Plusnet.
Sam1977
Newbie
Posts: 4
Registered: ‎03-11-2020

Re: Internet Outage

Still no internet despite Green Internet light now flashing. All connection issues tested except for trying another modem as I dont have one available. So reported as fairly to Plusnet. In the meantime, restored to factory settings, but plus.net/apps/get started wont let me sign in. (By the way my bill is fully paid, so we can rule that out). Any idea why this problem may be occurring? Still waiting to hear from Plusnet regards my repair request.
Sam1977
Newbie
Posts: 4
Registered: ‎03-11-2020

Re: Internet Outage

I have done all the steps suggested several times over. Still no internet. Still waiting on Plusnet to reply to my repair request. Internet Light is now red or off.
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Internet Outage

Fix

Hey there @Sam1977, thanks for getting in touch with us here. 

I'm sorry to read you're having some trouble with your connection recently and I apologise. I've provided the latest update on a fault ticket for you here

 

Thanks.