Internet Intermittently Offline
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Internet Intermittently Offline
09-11-2013 4:12 PM
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Sometimes both my Internet Explorer 10 and Outlook 2007 go off-line intermittently. On occasions they are off-line from the moment I boot up the PC
Plusnet Assist sometimes tries to fix the issue, particularly in respect of email. Frequently it says that the problem has been fixed, when in fact it has not.
However, usually internet link has not been lost. Some programmes installed in the PC can continue to use the internet, although others may not.
I.E 10 often displays a message “This page can’t be displayed”
I click “Fix Connection Problems”. Windows Network Diagnostics then sets to work, but I end up with “Troubleshooting Couldn’t Identify the Problem”
Very occasionally I seem to find that by changing the settings IE10 Tools, Internet Options, Advanced, Enable Enhanced Protection Mode, normal on-line state is resumed. i.e. if enhanced Protection Mode is “Ticked” I un-tick it, or if it is not “Ticked” I tick it. However, often that has no effect.
On other occasions the PC goes back on line without me doing anything.
And once in a while I need to reset the router.
Any suggestions please?
Re: Intermittent Offline
09-11-2013 4:26 PM
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Is it running Windows XP ?
Re: Intermittent Offline
09-11-2013 4:40 PM
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Runs Windows 7 and yes to wirelessly. However, the wireless connection remains solid throughout. I can print things via wireless even though I am off-line temporarily as far as the internet is concerned.
dick:quote
Re: Intermittent Offline
09-11-2013 4:53 PM
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Re: Intermittent Offline
09-11-2013 5:38 PM
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Re: Intermittent Offline
09-11-2013 5:53 PM
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It went Internet off-line a few minutes ago. I changed IE Tools, Internet Options, Advanced from Enable Advanced Protection mode from tick to no tick and IE10 and Outlook immediately went back on line for the internet.
This whole intermittent off-line internet issue has cropped up only very recently. Previously, I was on-line solidly. I don't know what has changed to cause it. I have had same PC, same router and fibre for quite a while.
Re: Internet Intermittently Offline
11-11-2013 11:01 AM
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Thought I'd post a graph of your connection log as we have it recorded:
<img src="http://community.plus.net/visualradius/generated/image13841675749647.png"/>
Looks pretty stable to be honest, not sure what's dropping out there but it doesn't seem to be the connection. Please let us know if there's anything we can look into for you though.
Re: Internet Intermittently Offline
11-11-2013 8:51 PM
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Re: Internet Intermittently Offline
11-11-2013 8:53 PM
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Which f/w version are you running?
Re: Internet Intermittently Offline
16-12-2013 4:11 PM
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F/W 3.0.0.4.374_979-gbc8961e (which is the latest version)
Although the PC is offline, other Wi-Fi functions work fine (e.g. printer) and other devices can connect to the internet via the router (e.g. mobile phone)
Normally it comes back on line apparently spontaneously after approx. 10 minutes. Quite often it is off-line when initially booted up but after about 10 minutes or so goes on line.
Changing settings in IE Tools / Internet options / Advanced / Enable Enhanced Protection Mode brings it back on line but not always.
Re: Internet Intermittently Offline
19-05-2014 9:01 PM
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