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Internet Going off

BenG
Grafter
Posts: 202
Registered: ‎22-08-2007

Internet Going off

Hi I duno what happening tonight but I noticed my internet keeps dropping it been fine before just tonight it started to act up, bascily I am on the net and it go dead both my DSL and Interbnet lights go off, then I reset my router and the DSL lights is flashing but does not come on, only way I got it working was buy leaving it for a bit them putting the router back on. Any ideas I have a netgear router. I never had this before like. does it look like my router is on it's way out.
10 REPLIES
Fireant
Grafter
Posts: 159
Registered: ‎03-11-2012

Re: Internet Going off

i dont know whats wrong with the broadband but sick to death resetting router and keeps losing connection i guess if this is going the way it is will be leaving yet again and moving because its getting ridiculous .  Angry was working fine with other isp grrrrrrrr
BenG
Grafter
Posts: 202
Registered: ‎22-08-2007

Re: Internet Going off

So it seems I am not the only person with the problum. Also someone I forgot to say I did notice the same thing the other night. but only happened once. but that time my dsl came on and my internet light was Red, but once I did a restart it was fine. but tonight I been reseting my router all night. seems ok so far upto now fingers crossed.
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Internet Going off

The Internet certainly shouldn't be going off and needing a router restart to get connected again. I suggest both of you report a dropping connection fault using the troubleshooter at http://faults.plus.net (BT are doing work on it at the moment so holding pages are in place - should be back by 8am tomorrow).
The first steps in the troubleshooter cover diagnostic tests to eliminate problems local to your property - it is important that these are carried out.
David
CliffTopp
Dabbler
Posts: 22
Registered: ‎30-05-2008

Re: Internet Going off

Openreach has been fixing an inordinate number of line faults just recently so don't be too hasty to blame plus.net, you might be suffering these same issues whichever provider you were with.  Whenever I have had issues with DSL (dis)connections it has usually been because it had rained somewhere between here and the exchange and no matter how good, bad or indifferent plus.net might be it cannot be held responsible for the weather  Wink
BenG
Grafter
Posts: 202
Registered: ‎22-08-2007

Re: Internet Going off

CliffTopp you may be right it was raining here last night, Anyway connection seems ok from last night and it still on
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Internet Going off

Hi BenG,
I've checked your connection and your looks like it's performing as it should. I've posted a log of your connection below;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13521254124057.png" />
Did anything happen internally at the times, any other electrical devices on at that time, any bad weather?
If it persists then it would be worth raising a fault at http://faults.plus.net and running through the initial diagnostic questions.
Let me know how you get on.
Chris
@Fireant
Looking at your connection on Saturday it appears that you had quite a few drops, it's looks stable now.
Let me know how you're getting on.
Fireant
Grafter
Posts: 159
Registered: ‎03-11-2012

Re: Internet Going off

hi its been acting up again today and having to switch router off and back on but i just dont understand why it does this ive never had problems like this with disconnection but speed with other isp,s just hope it stays the way it should and less mess about switching router off etc as does ur head in  Angry
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Internet Going off

Have you reported a dropping connection fault at http://faults.plus.net?
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Internet Going off

Hi Fireant,
As spraxyt says above, we need you to report a fault at the link in his post - unfortunately until that's done we can't investigate it because that wizard will take you through a few tests that need to be done before we can report anything.
If you could run through that wizard we'll make sure we get things sorted out for you.
Fireant
Grafter
Posts: 159
Registered: ‎03-11-2012

Re: Internet Going off

thanks for the help but ive reported  i have noticed that mayb why im having disconnections is that ive tried my previous broadband details and they still work so im runnin to broadbands on same  landline  number as i thort the one i was using before plusnet should have been disconnected if im right . Im still having issues with the internet as router still disconnects every day theres not a day goes by without it happening  Angry