Internet Connection keeps Dropping
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Internet Connection keeps Dropping
16-09-2009 7:59 PM
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Broadband worked fine for couple of months but over last few weeks connection has started periodically dropping usually a few times a day. Since yesterday its been dropping loads!! and has even lost broadband and user name on configuration manager for router which is a BT voyager 210 ADSL router.
I guess my question is is the problem with the router (purchased from plusnet) if its losing the details or is a line problem which needs looked at again?
Any help appreciated.
Re: Internet Connection keeps Dropping
16-09-2009 10:29 PM
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Re: Internet Connection keeps Dropping
16-09-2009 10:41 PM
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Re: Internet Connection keeps Dropping
16-09-2009 10:43 PM
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Re: Internet Connection keeps Dropping
17-09-2009 11:19 AM
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Are you currently wired into the master socket via a filter? Is it possible for you to remove the faceplate from your master socket and to plug the filter into the test socket behind it? It might also help if you can try using a different filter, just incase the one you have has become faulty.
We can always loan you a router to see if that fixes your connection problems and the above suggestions haven't made any difference.
Re: Internet Connection keeps Dropping
17-09-2009 12:19 PM
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Re: Internet Connection keeps Dropping
17-09-2009 7:12 PM
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Re: Internet Connection keeps Dropping
17-09-2009 7:14 PM
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Re: Internet Connection keeps Dropping
18-09-2009 10:40 AM
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Where do we report it?
Cheers
Re: Internet Connection keeps Dropping
18-09-2009 11:00 AM
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To report a fault, you should go to http://faults.plus.net
Before doing so, you should always try to use a different microfilter, router (if possible) and try testing your connection directly into the test socket behind the master socket faceplate. If you don't have a newish master socket, you'll need to connect your router directly to the master socket via a filter with all other telephone devices detached.
Re: Internet Connection keeps Dropping
21-09-2009 6:00 PM
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Couple of questions.
If the connection does not drop then is the problem within our internal wiring?
If the connection still drops while in the test socket then I presume we have a problem that needs looking at?
Re: Internet Connection keeps Dropping
21-09-2009 7:28 PM
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Re: Internet Connection keeps Dropping
22-09-2009 9:52 AM
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Have you been able to try using a different router? If not, are you able to get hold of one?
If you can't we can send one out on loan.
Re: Internet Connection keeps Dropping
22-09-2009 12:12 PM
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Re: Internet Connection keeps Dropping
22-09-2009 12:38 PM
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I've just ordered a router for you to borrow. It should be with you in 2-3 days.
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