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Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

kytewis
Dabbler
Posts: 12
Registered: 25-09-2014

Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

I am using four computers with different setups and all are connected to Plusnet Technicolor TG582n router as follows:
1. Windows XP wired
2. Windows 7 wired & wireless
3. Windows 8.1 wired
4. Windows 8.1 RT wired & wireless
I have no problems with the XP & 7 computers but both the 8.1 computer suffer from intermittent disconnection lasting from 30 sec - 5 mins before reconnecting without any action.
I have been running Internet Connectivity Monitor 141 which shows that I have had 13 disconnections in the last 5 hours
I understand that there was a problem with Widows 8 but that it had been solved in 8.1..
24 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

Hi and welcome to the forums,
I think this will be a driver issue, though it seems odd that it is happening on both wireless and wired. If we look at the wireless first of all, do you get a little yellow triangle warning message in the bottom right of your screen when the connection drops? I've personally had that problem, and a re-install of the drivers appears to have sorted it for me. As for the Ethernet, the same trick again should work, but try the wireless first.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
kytewis
Dabbler
Posts: 12
Registered: 25-09-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

Reinstalled all drivers on both machines, no improvement - 15 disconnections today
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

Do you get any notification that the connection has dropped or do you just find that you are unable to browse?
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
kytewis
Dabbler
Posts: 12
Registered: 25-09-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

No notification in taskbar, just standard windows cannot connect when trying to browse to another page.
I have had two disconnections so far today as logged by Internet Connectivity Monitor which is checking link to Google every 5 secs.
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

Those disconnections today (if at 05:24 and 09.49) were from our side rather than your network.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
mgeorgiev
Newbie
Posts: 2
Registered: 19-11-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

what about the remaining 13 disconnections? Still on your side? Smiley
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

There was a rollup for Windows 8.1 issued yesterday it may be of interest to you.
http://support.microsoft.com/kb/3000850
kytewis
Dabbler
Posts: 12
Registered: 25-09-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

Update KB 3000850 installed last night - still 14 transient disconnections today.
kytewis
Dabbler
Posts: 12
Registered: 25-09-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

Left Monitor running overnight - I have now had 74 intermittent disconnections.
Any ideas would be appreciated.
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

If it's not hitting Google on numerous occasions, it could be a firewall issue - what do you use?
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
kytewis
Dabbler
Posts: 12
Registered: 25-09-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

I am using Windows firewall
Plusnet Help Team
Plusnet Help Team
Posts: 1,897
Thanks: 12
Fixes: 2
Registered: 24-07-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

I don't think it will be the firewall, and doing a search online makes me think I was wrong with the drivers. It seems that there are a number of people having similar issues.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
kytewis
Dabbler
Posts: 12
Registered: 25-09-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

Nice to know that I am not alone but has anyone found a solution as the constant interruptions are a nightmare.
Community Veteran
Posts: 5,237
Thanks: 1,321
Fixes: 31
Registered: 16-10-2014

Re: Intermittent wired & wireless disconnections in Windows 8.1 & 8.1 RT

Hi,
Does the Apple have power management that could be affecting the connection? I know on PCs that the OS can put the NIC to sleep and as a consequence your connection would drop. Are you able to run your MAC on its PSU for a few hours to see if this has any effect? Just a thought.