Intermittent orange light.
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- Intermittent orange light.
Intermittent orange light.
12-08-2017 2:31 PM
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Re: Intermittent orange light.
12-08-2017 2:36 PM
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This could be down to PN by way of letting the router to 'settle in'. Mine was doing the same thing and when I queried it, I was told not to switch it off for approx 10 days. It's done to make sure you get a nice and stable connection at the speed you've signed up for. I could be wrong about this but with mine, after 10 days the router was stable and so was the speed.
No doubt someone else will come along and say whether this is right or not, but that was my experience.
Growing old is inevitable...But growing up is optional.
Re: Intermittent orange light.
12-08-2017 3:42 PM
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I don't believe that at all, there is no 10 day settling period for FTTC, it starts at the maximum speed and DLM will take action if it is unstable and reduce speeds after 24 to 48 hours. There may be a couple of connection drops but they shouldn't be happening every 5-10 minutes. I think the OP may have a fault.
Re: Intermittent orange light.
12-08-2017 4:41 PM
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Re: Intermittent orange light.
12-08-2017 5:35 PM
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I can only go on my own experience with the first 10 days I was connected. My router light was doing exactly the same thing...going orange 6 or 7 times a day, sometimes a lot more than that. I was told over chat applet to leave router switched on for at least 10 days for things to 'settle down' and sure enough after 10 or 11 days router (and connection) was stable.
Growing old is inevitable...But growing up is optional.
Re: Intermittent orange light.
12-08-2017 5:58 PM
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Well that wasn't my experience of my upgrade to FTTC. I had a resync after a couple of days when G.Inp was activated, and that was it. I have a feeling that support use this wait 10 days nonsense as an excuse to do nothing until the 10 days have elapsed. After your multiple drops are your speeds at the maximum expected for the line as I would expect many drops to cause DLM to significantly reduce your speeds.
Re: Intermittent orange light.
12-08-2017 6:10 PM - edited 12-08-2017 6:17 PM
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I came over from TalkTalk on the 40/2 package. I was getting (withTalkTalk) a download speed of 15 to 16 and they didn't sort it. I switched to PN and the speed was hitting 33 to 34, but after I was told on the chat to give it 10 days I'm now getting speeds around 37 and sometimes a little over 38 which is a lot better than TT's connection.
Growing old is inevitable...But growing up is optional.
Re: Intermittent orange light.
12-08-2017 8:55 PM
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Do I leave the router on for the next 13 days.
BTW what do you mean 'not looking too good'?
Re: Intermittent orange light.
12-08-2017 8:57 PM
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Re: Intermittent orange light.
13-08-2017 9:46 AM
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@JohnnyFP wrote:
I cannot do any tests for the next fortight as I am away.
No problems, let us know if you still have issues.
@JohnnyFP wrote:
Do I leave the router on for the next 13 days.
That's up to you. Personally, I'd leave it on.
@JohnnyFP wrote:
BTW what do you mean 'not looking too good'?
Yesterday your connection was on and off continually.
Re: Intermittent orange light.
13-08-2017 4:41 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Intermittent orange light.
13-08-2017 9:01 PM
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@JohnnyFP Was there any uploading taking place?
If so there is a firmware upgrade due to be released which fixes an issue where the router would resynch when uploading.
Re: Intermittent orange light.
14-08-2017 10:46 AM
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@Browni - That's a good shout, apologies I missed that.
I've added the account to the open Problem now, hopefully it's sorted by the time they get back.
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