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Intermittent loss of internet

Spacie
Dabbler
Posts: 16
Registered: 17-01-2013

Intermittent loss of internet

For the last couple of days my internet access is interrupted regularly. Periods range from about 30 minutes to well over an hour. I've been through the "Plusnet Assist". rigmarole many times, and it doesn't seem to be an issue with filters. Can anyone suggest what might cause an intermittent fault of this type?  Huh
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Intermittent loss of internet

Intermittent faults can be a huge range of things, from filters (which you've checked) through to pretty much any piece of electrical equipment causing REIN, it could also be a bad joint, exchange issues etc.

The line was incredibly stable up until the 1st, can you think of anything that's changed locally, either in your house or in the local area (roadworks etc)?
I'd suggest going through the faults checker at https://faults.plus.net to report this in to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Spacie
Dabbler
Posts: 16
Registered: 17-01-2013

Re: Intermittent loss of internet

Thanks for getting back to me. I've been through the fault reporting procedure, and connectivity still drops when I use the test socket.. I don't have a spare router to use, so I'm hoping the router isn't the cause and I'm hoping your tests can reveal whether a faulty router is the cause of the problem.
Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Intermittent loss of internet

I can see your fault has gone through to our Faults team
We'll get that looked into as soon as possible for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Superuser
Superuser
Posts: 11,054
Thanks: 2,405
Fixes: 21
Registered: 22-08-2007

Re: Intermittent loss of internet

Disconnections at the rate you are seeing can be caused by a multitude of things.  Have you followed ALL of the advice here - http://community.plus.net/forum/index.php/topic,96155.0.html ?
I note that you raise issues in March 2014 - were they progressed to resolution?
Is your phone line quiet?  Dial 17070 option 2 using a corded phone in the master socket.
Is the router plugged into the master socket?
Which router are you using?

Community Veteran
Posts: 19,100
Thanks: 437
Fixes: 21
Registered: 31-08-2007

Re: Intermittent loss of internet

More to the point, what response has there been from faults?
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Intermittent loss of internet

It's progressing with the faults team, and we are due more information tomorrow - hopefully a fix.
 Tony
 Plusnet Support