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Intermittent issue

sully666
Grafter
Posts: 424
Registered: 10-03-2013

Intermittent issue

On and off today, the router login page has been appearing when I open Google Chrome. Have there been network issues? When it happens, it appears that I am losing connection  Sad
60 REPLIES
sully666
Grafter
Posts: 424
Registered: 10-03-2013

Re: Intermittent issue

sully666
Grafter
Posts: 424
Registered: 10-03-2013

Re: Intermittent issue

Hoped it might have improved overnight.  Appears not

sully666
Grafter
Posts: 424
Registered: 10-03-2013

Re: Intermittent issue

Doesn't appear to be improving  Angry
To say I am less than impressed would be an understatement  Sad
RossStrachan
Grafter
Posts: 31
Registered: 23-10-2013

Re: Intermittent issue

I (and others) seem to be having similar issues - it really feels like BT fibre isn't ready for prime time - it's clearly not as reliable as Virgin Media optical. Very disappointing.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Intermittent issue

The OP has ADSL, not fibre. He/she has had an issue with disconnects before too.
@ sully666 - Are you connected via the master socket or an extension? Can you hear any noise on the line?
RossStrachan
Grafter
Posts: 31
Registered: 23-10-2013

Re: Intermittent issue

@AndyH ah, my bad.
sully666
Grafter
Posts: 424
Registered: 10-03-2013

Re: Intermittent issue

I am connected direct to the master socket.
I did notice the line seemed a little noisier than usual yesterday when phoning my power provider.
Put it down to their system, but it may not be as the line seems worse than normal.
Speed is normally always over 16Mb/s.
Have raised a fault as I am very concerned about it.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Intermittent issue

You can check the noise on your phone line by dialling 17070 and doing a Quiet Line test (Option 2 I think). This will let you listen to your line without a dial tone to see if there is any noise.
sully666
Grafter
Posts: 424
Registered: 10-03-2013

Re: Intermittent issue

Did the quiet line check and it is nowhere near as quiet as it use to be  Sad
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Intermittent issue

You need to report that as a fault to your telephone provider (there should be no noise, crackling, static on your line). The noise will be more than likely causing your broadband issues.
sully666
Grafter
Posts: 424
Registered: 10-03-2013

Re: Intermittent issue

Plusnet are my phone provider  Wink
Fault reported yesterday afternoon  Sad
Lost almost 2/3 of my speed
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Intermittent issue

Hi there,
Sorry to hear that, our faults team will be back in touch once they've picked this up and got some test results for you. Hoping it's fixed soon.
sully666
Grafter
Posts: 424
Registered: 10-03-2013

Re: Intermittent issue

Had a real ear bashing from my son yesterday as, to quote his exact words "this bl***y internet going down is costing me matches on X-Box".
Told him I had reported it and that was all I can do.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Intermittent issue

Hi sully666,
Have you connected an alternative <a href="http://www.plus.net/support/broadband/microfilters-how-and-why.shtml">Microfilter</a> and connected into your <a href="http://www.plus.net/support/broadband/master-socket-guide.shtml">Test Socket</a>?
I just wanted to double check.
Chris Pettitt
Cloud Environments Engineer