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Intermittent internet connection

guineapigslee
Newbie
Posts: 2
Registered: 14-11-2016

Intermittent internet connection

I have had issues with my broadband for several months when I ring through I'm told the issue is with the SNR. This was apparently fixed 2 weeks ago. It is so unreliable. My husband uses the Internet a lot for work as do I for uni and the lack of a reliable service is getting silly. I am seriously considering changing providers. My Internet had just come back after no Internet for nearly 9 hours! It have done EVERY STEP of the troubleshooting guide serveral timed. very frustrated customer!!!!!!!
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Intermittent internet connection

At the moment your SNR is set at 9db which shouldn't be causing any issues but your connection is intermittent as shown below.

image14792097185755

I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team