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Intermittent internet connection for a few days

jolita
Newbie
Posts: 2
Registered: ‎19-10-2014

Intermittent internet connection for a few days

Hello,
I began experiencing problems with my broadband on Friday, where it started dropping every few minutes and the speed was very low. Sometimes it goes back to normal speed and doesn't get cut off for a while, but it's been like that for a few days now. I'd appreciate some help with this.
Thanks
4 REPLIES
Superuser
Superuser
Posts: 13,046
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Intermittent internet connection for a few days

Hi Jolita,
Welcome to the forums.  PlusNet staff (CRT) are not around here on a Sunday, so if you want help from community members, you will need to gather and post here the information requested in the speed issues thread that the top of this forum please.
Is your phone line quiet?  Dial 17070 option 2.
Is the router in the master socket?
jolita
Newbie
Posts: 2
Registered: ‎19-10-2014

Re: Intermittent internet connection for a few days

Hello,
I did the quiet line test and there seemed to be some background hissing, which I don't think is normal. And my router is plugged into the master socket.
Link Information
Uptime: 0 days, 1:25:50
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,200 / 9,726
Data Transferred (Sent/Received) [MB/GB]: 264.00 / 2.34
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 17.8 / 33.5
SN Margin (Up/Down) [dB]: 5.5 / 6.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 12 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 282 / 0
FEC Errors (Up/Down): 252 / 1,543,846
CRC Errors (Up/Down): 36 / 5,848
HEC Errors (Up/Down): 163 / 73,835
BT wholesale test:
1. Best Effort Test:  -provides background information.
Download  Speed
5.05 Mbps

0 Mbps 21 Mbps
Max Achievable Speed
Download speed achieved during the test was - 5.05 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.58 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.74 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.74Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
5.6 Mb
Thanks
dick:quote
Superuser
Superuser
Posts: 13,046
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Intermittent internet connection for a few days

Hi Jolita,
Thank you for the information... though watch out the mods will be a long to remove the full quote of the preceding post... tis against the rules!  Cheesy
First your SYNCH rate is some way below where it should be, so we need to find out why.
The difference between the BT profile and the the PN profile also indicates that the line has recently resynched at a higher rate.  You will see an improved DATA rate when the PN profile gets updated - this will (should) cause PPP to drop for a few seconds.
Are there any extensions?  What kind of master socket do you have?  If you can manage without the extensions and you have a NTE5 master socket, it would be useful to run with the router plugged into the test socket - behind the removable lower plate.
Who provides your phone service - I would report to them INTERMITTENT line noise and mention nothing about BB issues - unless PN is also your phone provider.
Kevin
JTaylor
Grafter
Posts: 93
Registered: ‎18-08-2014

Re: Intermittent internet connection for a few days

Hi Jolita
Really sorry to see the issues you're facing. I've tested your service and sent you a ticket on your account with all the relevant checks we're going to need you to do to progress this.
Please get back to us when you've followed these steps and we'll crack on with this for you.