cancel
Showing results for 
Search instead for 
Did you mean: 

Intermittent connection

cblower1980
Hooked
Posts: 8
Registered: 26-01-2014

Intermittent connection

Hi,

For the last 2 weeks I have been having regular disconnections, mostly in the evening. The ADSL light flashes rapidly and I lose all connection. If I try a reset, that works for 10-30 mins then the fault reoccurs. I have been trying to report a phone line fault as there was noise on the line, this has now cleared and I am still getting regular disconnects. Please can anyone help?
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Intermittent connection

Testing your line is showing a lot of disconnects:

 

 However a line test isn't showing any obvious issues:
 
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 17.0 33.5
SNR Margin: 15.0 9.1
Errored Seconds: 0 7
HEC Errors: 0  
Cell Count: 8533 11236
Speed: 440 11570
 
Maximum Stable Rate (KBPS): 12480 Fault Threshold Rate (KBPS): 9984
Mean Time Between Retrains (Seconds): 3860 Mean Time Between Errors Upstream (Seconds): 11580
Indicative Line Quality: R Mean Time Between Errors Downstream (Seconds): 59
Custom

Is the router in the master socket? Has the noise completely gone now?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
cblower1980
Hooked
Posts: 8
Registered: 26-01-2014

Re: Intermittent connection

I can't seem to see a master socket behind either if the sockets (pic attached), the noise has completely gone. It seems to be working for longer after each reset, maybe the router is on its way out?
pvmb
Rising Star
Posts: 263
Thanks: 17
Fixes: 1
Registered: 12-02-2014

Re: Intermittent connection

That is a simple extension socket. If the other one is the same then there must be another socket or Network Terminating Equipment somewhere. Near where the Openreach network cable enters your premises.