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Intermittent connection issues
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Intermittent connection issues
18-02-2014 1:29 PM
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Signed up with Plusnet in Nov '13 and had no issues until the new year.
Every 30 mins i tend to get disconnected from the internet and when i try to open a page it takes me to the router homepage.
When i look on the router the light above the @ symbol has gone and then after 20 seconds it reappears with a red light and then goes green and works fine.
Is this a known issue?
Every 30 mins i tend to get disconnected from the internet and when i try to open a page it takes me to the router homepage.
When i look on the router the light above the @ symbol has gone and then after 20 seconds it reappears with a red light and then goes green and works fine.
Is this a known issue?
Message 1 of 5
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4 REPLIES 4
Re: Intermittent connection issues
18-02-2014 2:46 PM
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Hi Aran86,
I'm just taking a look over your connection now.
I'm just taking a look over your connection now.
Message 2 of 5
(386 Views)
Re: Intermittent connection issues
18-02-2014 2:54 PM
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The connection doesn't look good.
I can see that you've got a Telephone Fault raised with us which we've got an engineer assigned to resolve the issue on the afternoon of 28/02/2014. Once this has been cleared, we'll be in a better position to look at any potential issues with your broadband.
I can see that you've got a Telephone Fault raised with us which we've got an engineer assigned to resolve the issue on the afternoon of 28/02/2014. Once this has been cleared, we'll be in a better position to look at any potential issues with your broadband.
Message 3 of 5
(386 Views)
Re: Intermittent connection issues
19-02-2014 10:41 AM
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Hi
Thanks for looking into this.
Is an engineer visiting the property or will this be done remotely?
Thanks for looking into this.
Is an engineer visiting the property or will this be done remotely?
Message 4 of 5
(386 Views)
Re: Intermittent connection issues
19-02-2014 10:53 AM
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I've just had a chat with the Faults Team who are going to be in touch this afternoon.
They need to do a little more investigation into this one but they will be in touch to let you know what's happening.
They need to do a little more investigation into this one but they will be in touch to let you know what's happening.
Message 5 of 5
(386 Views)
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