Intermittent connection fault
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- Re: Intermittent connection fault
Intermittent connection fault
26-12-2016 11:08 PM
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I continuously have to reboot my router in order to just be able to ping an ip on the internet, when the problem occurs I can't even ping the plusnet default gateway or DNS servers. I initially thought it was a DNS issue, but it seems to be more than just this.
I'm on my 2nd router now as I blamed the original for the issue, but the problem seems to be on plusnet side I assume.
I'm from a technical background so please ask me any questions that could be of help to you.
Current Rate (Kbps) | 1263 | 23285 |
---|---|---|
Max Rate (Kbps) | 1272 | 23156 |
SNR Margin (dB) | 7 | 3.1 |
Line Attenuation (dB) | 4 | 6.5 |
Re: Intermittent connection fault
27-12-2016 10:48 AM
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Hello @VallyJim
Sorry to hear you're having issues with your connection. Looking at your connection from your exchange to the router, there are a few drop outs:
Testing your broadband and from your stats, the low SNR margin stands out to me as possibly causing an issue. I've now performed a DLM change to move the target to 6db.
I'd probably advise to monitor the connection over the next day and see how it goes.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Intermittent connection fault
30-12-2016 9:28 AM
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A warm welcome to the forums.
An observation on the stats you posted - it would be helpful if you could have separated the US and DS rates and indicated which was which. The figures running into each other makes them undiscernable.
The line attenuation figures rather suggest that you are sat outside of the exchange ... in which case a SNRM of 3dB ought not to be too much of a problem.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Intermittent connection fault
30-12-2016 6:41 PM
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If the router needs rebooting, that implies a problem with the router (either faulty or misconfigured).
By 2nd router, was that a replacement of the exact same device?
It would be useful to look a the router logs, or check if any of the DSL stats are different when the problem is occurring compared to when it's working normally.
Re: Intermittent connection fault
02-01-2017 7:45 PM
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Hi there,
It was ok for a short while, but very erratic again unfortunately. I wonder if you could force it to sync at a lower speed than 23mbps, 18 would be fine if the connection is stable.
Thanks a lot!
Upstream | Downstream | |
---|---|---|
Current Rate (Kbps) | 1275 | 22933 |
Max Rate (Kbps) | 1276 | 22820 |
SNR Margin (dB) | 6.6 | 3.1 |
Line Attenuation (dB) | 3.9 | 7 |
Errors (Pkts) | 0 | 0 |
google.com ping for example:
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=7ms TTL=54
Reply from 172.217.23.46: bytes=32 time=7ms TTL=54
Reply from 172.217.23.46: bytes=32 time=7ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=7ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=7ms TTL=54
Reply from 172.217.23.46: bytes=32 time=7ms TTL=54
Reply from 172.217.23.46: bytes=32 time=7ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=7ms TTL=54
Reply from 172.217.23.46: bytes=32 time=21ms TTL=54
Request timed out.
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=7ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=8ms TTL=54
Reply from 172.217.23.46: bytes=32 time=461ms TTL=54
Reply from 172.217.23.46: bytes=32 time=1062ms TTL=54
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 172.217.23.46: bytes=32 time=1577ms TTL=54
Reply from 172.217.23.46: bytes=32 time=2471ms TTL=54
Request timed out.
Request timed out.
Re: Intermittent connection fault
02-01-2017 7:55 PM - edited 03-01-2017 9:09 AM
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I wouldn't ping or traceroute Google, because they have started to rate limit IMCP traffic, so ping time outs can look like packet loss when sometimes it isn't.
But, I'll check up on things tomorrow once I'm back in the office.
I've moved your SNR target back up to 6db and I've also placed a modify order to help keep the target from dropping. Should go through within 24 hours.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Intermittent connection fault
03-01-2017 2:10 PM
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Thanks a lot.
Re: Intermittent connection fault
03-01-2017 8:44 PM
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No problem, if there's ever anything else I can help with please feel free to let me know.
If this post resolved your issue, please click the 'This fixed my problem' button
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