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Intermittent Wifi/Broadband
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Intermittent Wifi/Broadband
25-02-2012 12:50 PM
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I have been having real problems with my broadband since moving; the signal is very intermittent - sometimes the printer (connected wirelessly) will print and sometimes not - it states its off line and then about 5 minutes later, almost as if the wireless has kicked in again, it prints. Sometimes pages take a while to redirect - it just seems as the wifi is not continuous. The wireless light is constantly flashing. I had a problem uploading earlier in the week - the upload speed as 35, and then a couple of days later it improved to 350kbps.
Today's test - download 3.74 mb upload 0.38
Any ideas what I can try?
Today's test - download 3.74 mb upload 0.38
Any ideas what I can try?
Message 1 of 6
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Re: Intermittent Wifi/Broadband
25-02-2012 8:59 PM
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welcome to the forum
what router do you have? It could be something interfering with your wireless signal, for example my microwave used to knock out the wireless signal on one of my routers.
First thing to do is probably try changing the wireless channel on the router and see if that helps.
what router do you have? It could be something interfering with your wireless signal, for example my microwave used to knock out the wireless signal on one of my routers.
First thing to do is probably try changing the wireless channel on the router and see if that helps.
Customer / Moderator
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If it fixed it click 'This fixed my problem'
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 6
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Re: Intermittent Wifi/Broadband
26-02-2012 9:37 AM
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Hi - thanks for the welcome! I have tried changing the channel - I've tried a manual setting of 1, 6 and 11. I am using the router supplied by Plusnet - TG585 v8
Today I have run a speedtest and my upload speed is 0.04Mbps. Download is 3.7mbps so not too much of a problem.
I can't send any emails with attachments today because of the poor upload speed.
Today I have run a speedtest and my upload speed is 0.04Mbps. Download is 3.7mbps so not too much of a problem.
I can't send any emails with attachments today because of the poor upload speed.
Message 3 of 6
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Re: Intermittent Wifi/Broadband
26-02-2012 11:36 AM
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Hi,
Just to be sure it's not the ADSL connection, try upload/download tests when you connect to the router with a wired connection. If the speed are fine, then the next thing is to look at interference with the wireless signal, as dvorak suggested. Check you are not trying to connect via thick walls, the router antenna is affixed tightly, no interference from microwaves, DECT or mobile phones, and neighbours' wireless signals.
Just to be sure it's not the ADSL connection, try upload/download tests when you connect to the router with a wired connection. If the speed are fine, then the next thing is to look at interference with the wireless signal, as dvorak suggested. Check you are not trying to connect via thick walls, the router antenna is affixed tightly, no interference from microwaves, DECT or mobile phones, and neighbours' wireless signals.
Message 4 of 6
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Re: Intermittent Wifi/Broadband
26-02-2012 12:03 PM
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If you are suffering from a poor upload speed when using wireless on a 585v8 then this is a known issue.
http://community.plus.net/forum/index.php/topic,92497.0.html
The solution appears to be to use a different model of router. If you do not have one you can try then ask Plusnet if they will supply a 585v7 or 582n.
PeteB
http://community.plus.net/forum/index.php/topic,92497.0.html
The solution appears to be to use a different model of router. If you do not have one you can try then ask Plusnet if they will supply a 585v7 or 582n.
PeteB
Message 5 of 6
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Re: Intermittent Wifi/Broadband
27-02-2012 4:22 PM
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Hi clarebearbarton,
Have you tried changing the wireless encryption to WPA rather than WPA2?
Jojo
Have you tried changing the wireless encryption to WPA rather than WPA2?
Jojo
Message 6 of 6
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