Intermittent WAN disconnects.

[#1]

Sure thing.

[#2]

A further seven disconnects since 4PM yesterday, one rather long one too. Nothing but the Modem/Router connected to the Master Socket test port - As the engineer left it on the Mon 20th Feb.  Speeds still remain around 20Mbps.  I'm fairly confident the issue is NOT the wiring or the Data Extension on the property.  

Feb 21 15:52:44 kernel: [99285.454051] Line 0: xDSL link down

Feb 21 15:52:44 DSL: Link up -> down

Feb 21 15:52:47 WAN Connection: Fail to connect with some issues.

Feb 21 15:52:52 WAN Connection: WAN(0) link down.

Feb 21 15:53:36 pppd[2064]: Serial link appears to be disconnected.

Feb 21 16:01:29 DSL: Link down -> up

Feb 21 16:01:29 WAN Connection: WAN(0) link up.

Feb 21 16:01:34 WAN Connection: Fail to connect with some issues.

Feb 21 16:02:10 WAN Connection: WAN was restored.

Feb 21 23:53:56 WAN Connection: Fail to connect with some issues.

Feb 21 23:54:00 kernel: [128161.847852] Line 0: xDSL link down

Feb 21 23:54:04 DSL: Link up -> down

Feb 21 23:54:10 WAN Connection: WAN(0) link down.

Feb 21 23:54:29 DSL: Link down -> up

Feb 21 23:54:30 WAN Connection: WAN was restored.

Feb 21 23:55:09 DSL: Link up -> down

Feb 21 23:55:16 WAN Connection: WAN(0) link down.

Feb 21 23:55:34 DSL: Link down -> up

Feb 21 23:56:02 WAN Connection: WAN was restored.

Feb 22 02:18:03 WAN Connection: Fail to connect with some issues. PPP

Feb 22 02:18:18 WAN Connection: WAN was restored.

Feb 22 03:48:34 DSL: Link up -> down

Feb 22 03:48:36 WAN Connection: Fail to connect with some issues.

Feb 22 03:48:40 WAN Connection: WAN(0) link down.

Feb 22 03:48:59 DSL: Link down -> up

Feb 22 03:49:00 WAN Connection: WAN was restored.

[#3]

@Thatwilllldo12 That last set shows clearly that you are suffering xDSL drops - the information I requested earlier would help, but I would reccomend reporting a broadband fault via https://www.plus.net/help/report-a-problem/broadband/

[#4]

As I'm helping via PM you won't need to report a fault as I can take care of that, please get back to my message when you can @Thatwilllldo12 

[#5]

@jab1  I've posted several logs and screen grabs of the DSL Systems page for you a page back.  What is it exactly you would like to see and I'll have a look for you. 

[#6]

@adamwalker  Thanks Adam, I'll PM you now.

[#7]

Good to hear a staffer is on the case @adamwalker , but it is also nice for those Community members who have attempted to help to know what is happening - unless of course it is account related issue, in which case I understand the need for privacy.

[#8]

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@Thatwilllldo12 wrote:

@jab1  I've posted several logs and screen grabs of the DSL Systems page for you a page back.  What is it exactly you would like to see and I'll have a look for you. 

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The current situation as reposted in msg. #29 would be useful.

[#9]

@jab1 Coming right up.

[#10]

[#11]

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@jab1 wrote:

Good to hear a staffer is on the case @adamwalker , but it is also nice for those Community members who have attempted to help to know what is happening - unless of course it is account related issue, in which case I understand the need for privacy.

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Indeed, some of this Info may help someone else. Thanks @jab1 

[#12]

@Thatwilllldo12 Thanks for the current 'state of play' screenshots. As I said a few posts back, the issue is somewhere else, not you kit, but before your master socket - i.e. the Openreach network, although the bridge-tap won't have helped, but with your current connection set-up, that should be eliminated.

[#13]

@jab1  No problem. If you think anything else needs posting up just ask.  

Yup, I'm in agreement with you here. The only thing connected in the house is the modem to the test port: no phone, no extension, no pc, no switch, nothing. Problem persists.  I wasn't sure in November when this started, hence going through all the steps to diagnose, but two engineers, everything disconnected and problem worsening has confirmed to me the problem isn't in this house.

Let's see what Engineer Number 3 brings. Lucky for some.

[#14]

@Thatwilllldo12  Let us know.

[#15]

Quick Update, Just got cut off ( wan drop again) a few minutes ago when trying to reply to @adamwalker 

Speaking of @adamwalker . Huge thanks to him for his help behind the scenes. He's currently in the process of arranging another engineer as the system is now flagging up a high resistance fault.