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Intermittent Internet Drop Out - Help!

Posts: 1
Registered: ‎26-03-2020

Intermittent Internet Drop Out - Help!

Having been a BT customer for over 18months i recently changed to Plusnet as a result of BT's shameless price increases. My connection with BT was rock solid so assumed when i switched, the connection would be the same. Unfortunately this is not the case.

Since switching around 4-5 weeks ago I've had continued intermittent internet drop outs. The first week or so was all good but then the drop outs began. No specific pattern of when or why it happens but its beginning to happen more frequently and is causing a major headache for me and my wife who are working from home.

I have a netgear DM200 modem running into a Linksys WRT3200ACM router and havent changed anything hardware or software based since the line was with BT. The dropouts last for usually 20 - 30 seconds although sometimes can be a couple of minutes. Our wifi remains connected throughout and the internet usually automatically reconnects without us having to do anything.

Its driving me crazy at the min so any help would be greatly appreciated.

Thanks in advance.