Intermittent Connection

[#1]

Hi,

Having a bad time with the internet connection, keeps disconnecting and slow running. The line sounds clear but has been noisy in some phone calls. Rural line with aluminium cable

Uptime:	0 days, 0:09:02

DSL Type:	ITU-T G.992.1

Bandwidth (Up/Down) [kbps/kbps]:	448 / 1,792

Data Transferred (Sent/Received) [MB/MB]:	2.28 / 5.34

Output Power (Up/Down) [dBm]:	12.5 / 17.4

Line Attenuation (Up/Down) [dB]:	30.0 / 59.0

SN Margin (Up/Down) [dB]:	13.0 / 11.6

System Vendor ID (Local/Remote):	TMMB / ----

Chipset Vendor ID (Local/Remote):	BDCM / TSTC

Loss of Framing (Local/Remote):	0 / -

Loss of Signal (Local/Remote):	0 / -

Loss of Power (Local/Remote):	0 / -

Loss of Link (Remote):	-

Error Seconds (Local/Remote):	0 / -

FEC Errors (Up/Down):	0 / 3,410

CRC Errors (Up/Down):	0 / 0

HEC Errors (Up/Down):	- / 0

 Thanks in advance

[#2]

Hi coffeequeen,

I have checked your connection and I can see that you have had quite a few drops over the past few days. Can you run through these checks please from this link http://www.plus.net/help/broadband/connection-troubleshooting/

If you are finding that you are still experiencing the same issues then please report this to our faults team at faults.plus.net for further investigation.