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Interleaving

sekonz
Grafter
Posts: 47
Thanks: 1
Registered: 06-11-2007

Interleaving

Hi,
I am being told on your ticket system that my interleaving has been switched off when i know it is on. My pings to say bbc.co.uk used to be 22-30ms, now they are 40-60ms. Also my router stats say otherwise.  Next to channel it says Interleave.

My router details-
BusyBox v1.00 (2007.06.22-11:05+0000) Built-in shell (ash)
Enter 'help' for a list of built-in commands.
# adslctl info --stats
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 5792 Kbps
Link Power State: L0
Mode:                   G.DMT
Channel:                Interleave                  <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SEE
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
               Down            Up
SNR (dB):       6.4             22.0
Attn(dB):       47.0            25.0
Pwr(dBm):       19.7            12.3
Max(Kbps):      6368            1140
Rate (Kbps):    5792            448

I wish it to be switched off so i have lower pings for gaming. I believe ther may be a glitch in bt sytem or yours somewhere telling you it is off.
Thank you.
5 REPLIES
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Interleaving

yes ive seen this happen to a customer before, as well as waiting for comms to pick this up here tomoro may be add that evedince on your ticket to prove your point
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Interleaving

Performing a line test is showing interleaving as 'off', when I check on the system we get line reports from it's showing as 'opt-out' but running interleaved.
I'll go place a manual order to try and correct this which should complete tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
sekonz
Grafter
Posts: 47
Thanks: 1
Registered: 06-11-2007

Re: Interleaving

Thank you..... Grin Grin
Ill let you know when things are fine...
Regards
sekonz
Grafter
Posts: 47
Thanks: 1
Registered: 06-11-2007

Re: Interleaving

thats everything sorted.
thanks. Smiley Smiley
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Interleaving

Glad to hear it Smiley thanks for letting us know.