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Interleaving

davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Interleaving

Can i please have interleaving set to off?
also my snr for upload is set at 6 it seems, anyway to get that to 3?
keep banging on about my previous suppler (adsl24) but i had a very stable connection with the above.
thanks!
10 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Interleaving

I've placed the order to turn interleaving off and escalated Ticket: 82289089 to you. This order can take up to 24 hours to complete. We'll perform an SNR reset if required once the order has completed.
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: Interleaving

Thanks Linn,
How will i know when the change has taken place? will i get a resync or do i need to restart my router?
Thanks
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: Interleaving

also i got a message in my portal #186895902 telling my that i will trf to the 21c network by the 6/3, i then got another #186988884 saying it will happen on the 7/3, what does this mean and will it make any difference to me?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Interleaving

You can ignore those notifications - apologies for receiving these, they are in relation to the modify order we placed.
The order has completed. The lowest SNR Target we can set on your upstream is 6db. We have options for 3db, 6db, 9db, 12db and 15db.
If you could let us know which you'd like to be put on, that'd be great and we'll get the SNR pushed through for you.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: Interleaving

"The lowest SNR Target we can set on your upstream is 6db. We have options for 3db, 6db, 9db, 12db and 15db."
i would like to be put on 3 but confused about your above post?!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Interleaving

Sorry the options for 3db, 6db, 9db, 12db and 15db are for the downstream.
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: Interleaving

3 for downstream please!
interleaving is now off? need a reboot of router?
would just like to say that i am very impressed with plusnet for sorting out my downgrade so smoothly, and for all your help!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Interleaving

I've requested those changes for you.
It could take up to 24 hours to go through.
Thanks for your feedback, I'm just sorry we couldn't get FTTC any better for you. If you need anything else, do give us a shout Smiley
Chris Pettitt
Cloud Environments Engineer
davidfriedlande
Grafter
Posts: 80
Registered: ‎19-02-2014

Re: Interleaving

nothing happened!
i have used the snr tweak option on my router instead
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Interleaving

Apologies that didn't go through. As you've confirmed you've done this through your router, do let us know in the future if we can be of further help.