Interleaving

[#1]

Hi,
I am being told on your ticket system that my interleaving has been switched off when i know it is on. My pings to say bbc.co.uk used to be 22-30ms, now they are 40-60ms. Also my router stats say otherwise.  Next to channel it says Interleave.

My router details-
BusyBox v1.00 (2007.06.22-11:05+0000) Built-in shell (ash)
Enter 'help' for a list of built-in commands.
# adslctl info --stats
adslctl: ADSL driver and PHY status
Status: ShowtimeRetrain Reason: 1
Channel: INTR, Upstream rate = 448 Kbps, Downstream rate = 5792 Kbps
Link Power State: L0
Mode:                   G.DMT
Channel:                Interleave                  <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<< SEE
Trellis:                ON
Line Status:            No Defect
Training Status:        Showtime
               Down            Up
SNR (dB):       6.4             22.0
Attn(dB):       47.0            25.0
Pwr(dBm):       19.7            12.3
Max(Kbps):      6368            1140
Rate (Kbps):    5792            448

I wish it to be switched off so i have lower pings for gaming. I believe ther may be a glitch in bt sytem or yours somewhere telling you it is off.
Thank you.

[#2]

yes ive seen this happen to a customer before, as well as waiting for comms to pick this up here tomoro may be add that evedince on your ticket to prove your point

[#3]

Performing a line test is showing interleaving as 'off', when I check on the system we get line reports from it's showing as 'opt-out' but running interleaved.
I'll go place a manual order to try and correct this which should complete tomorrow.

[#4]

Thank you.....
Ill let you know when things are fine...
Regards

[#5]

thats everything sorted.
thanks.

[#6]

Glad to hear it thanks for letting us know.