cancel
Showing results for 
Search instead for 
Did you mean: 

Interleaving question

Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Interleaving question

It is possible that this could be picked up tomorrow as I believe that at least some staff on on the forums
If it isn't picked up by mid morning I suggest looking at which members of staff are on duty and dropping one of them a PM
Raising a ticket or phoning in would be a waste of time as I believe that only the faults team can fix this
edgeways
Grafter
Posts: 128
Registered: ‎12-10-2007

Re: Interleaving question

Thanks, Oldjim.
Probably a lost cause to hope for resolution before the holiday, but how do you find out who is on duty ? I have noy used the PM system before and come to think of it, have not previously experienced an issue remotely like this one, having been with PN for many years since the days of Free-online dial up only !..
Thanks.
Regards and best wishes to all for Christmas and New Year.
Mike (edgeways).
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Interleaving question

I suspect Jim will be alerting whoever is on in the morning.
If you are still syncing low I suggest you post again between 8 and 9am tomorrow to say how long your current sync has being running.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: Interleaving question

I have a couple of posts flagged up - yours is now one of them - hopefully it will be picked up tomorrow
VileReynard
Hero
Posts: 12,616
Thanks: 582
Fixes: 20
Registered: ‎01-09-2007

Re: Interleaving question

Quote from: edgeways
For info, as requested by oldjim, here are the current basic stats.
System Up Time 01:50:23 
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 7262 7926            0          492       901       01:49:25
LAN 10M/100M 22765 21526    0         2261      782       01:50:20
WLAN 11M/54M               

ADSL Link Downstream           Upstream
Connection Speed 288 kbps     999 kbps
Line Attenuation 52.5 db           30 3 db
Noise Margin 33.0 db                6.1 db


Seriously!
Line attenuation = 52.5dB + an allowance of 33dB (noise margin) = 85dB attenuation.
You are lucky to get any speed at all.
Why not ask Plusnet to reset your Noise Margin to perhaps 9dB
Try to avoid switching your router off too often.

"In The Beginning Was The Word, And The Word Was Aardvark."

jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Interleaving question

That's duff information I'm afraid. The high noise margin is because the sync speed has been artificially capped by the exchange due to the banding.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
edgeways
Grafter
Posts: 128
Registered: ‎12-10-2007

Re: Interleaving question

Thanks, Oldjim and jelv,
Will keep you posted.
Mike (edgeways)
edgeways
Grafter
Posts: 128
Registered: ‎12-10-2007

Re: Interleaving question

Still syncing at 288 Kbps with snr at 33 db  Been several days now.
Latest sync period is coming up to 22 hours since I last did a resync, having teied a new router  - no difference of course.
ou were definately correct Oldjim and jelv, appears to have been banded by BT at up to 288 Kbps.
Virtualy unusable for most purposes, still no contact from tech support! .
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Interleaving question

Hi edgeways,
Unless I'm looking at the wrong account (username ending al) from what I can see your profile on BTs side is at 4799 and on ours is 6100? I can see you're syncing at a very low speed but nothing I can see indicates any sort of banding showing on the line I'm afraid.
edgeways
Grafter
Posts: 128
Registered: ‎12-10-2007

Re: Interleaving question

Thanks Matt,
Should I risk another resync, or should I wait for Tech support to contact.?
If so do you think it is likely to be today sometime ?
You can understand the frustration at this time -- no Skype , you tube and BBC player etc impossible, credit card transactions not working etc
Thanks for you help anyway,
Best wishes
Mike. .
edgeways
Grafter
Posts: 128
Registered: ‎12-10-2007

Re: Interleaving question

Hi Matt, Getting more strange.
Just did a BT test and it still showing the BT ip profile as 0.25mbps !
download at 0.23. Where does the 4799 come from ?
BTW my usual syns rate is 5.8 to 6.01 with BT profile 5.3 ish.
Rgds
Mike
edgeways
Grafter
Posts: 128
Registered: ‎12-10-2007

Re: Interleaving question

5.40 pm on Christmas eve. I guess its time to give up all hope of getting any usable broadband until after the holidays.
Still syncing at 288 Kbps !!  No response whatever from tech support, in spite of being assured over the phone on Friday that they worked over the weekend and would contact me on Monday. Matt Taylor was kind enough to look intio this issue this morning but has not been able to respond to my follow up question concerning whether I should try a resync or not.
Just a text or call update from support to say they were looking in to the problem would have been nice, but as it is I am just left in limbo.
Sadly not the service we used to get from Plusnet.
Mike (edgeways) Sad
edgeways
Grafter
Posts: 128
Registered: ‎12-10-2007

Re: Interleaving question

Hi Oldjim and jelv,
Just an update on this issue.
Tech support and faults have been very helpfull with various line tests etc. As a result they have booked an engineer call for Wednesday..
Hopefully will be able to update when resolved.
Regards. Mike (edgeways)
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Interleaving question

Hi edgeways, hope the engineer gets it sorted for you - please keep us posted whatever happens.
edgeways
Grafter
Posts: 128
Registered: ‎12-10-2007

Re: Interleaving question

Engineer did not turn up !
Arranged to be home for the day. Waited in all day, engineer did not arrive.
Not even the courtesy of a call, text, or email to say they would not be coming.
Totally wasted day !
Disappointing, frustrating, infuriating and costly.
Now beginning to lose confidence in Plusnet service.
edgeways.
dick:quote