Interleaving question
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- Interleaving question
Re: Interleaving question
23-12-2012 1:01 PM
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If it isn't picked up by mid morning I suggest looking at which members of staff are on duty and dropping one of them a PM
Raising a ticket or phoning in would be a waste of time as I believe that only the faults team can fix this
Re: Interleaving question
23-12-2012 1:37 PM
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Probably a lost cause to hope for resolution before the holiday, but how do you find out who is on duty ? I have noy used the PM system before and come to think of it, have not previously experienced an issue remotely like this one, having been with PN for many years since the days of Free-online dial up only !..
Thanks.
Regards and best wishes to all for Christmas and New Year.
Mike (edgeways).
Re: Interleaving question
23-12-2012 1:43 PM
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If you are still syncing low I suggest you post again between 8 and 9am tomorrow to say how long your current sync has being running.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Interleaving question
23-12-2012 1:46 PM
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Re: Interleaving question
23-12-2012 2:17 PM
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Quote from: edgeways For info, as requested by oldjim, here are the current basic stats. System Up Time 01:50:23
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 7262 7926 0 492 901 01:49:25
LAN 10M/100M 22765 21526 0 2261 782 01:50:20
WLAN 11M/54M
ADSL Link Downstream Upstream
Connection Speed 288 kbps 999 kbps
Line Attenuation 52.5 db 30 3 db
Noise Margin 33.0 db 6.1 db
Seriously!
Line attenuation = 52.5dB + an allowance of 33dB (noise margin) = 85dB attenuation.
You are lucky to get any speed at all.
Why not ask Plusnet to reset your Noise Margin to perhaps 9dB
Try to avoid switching your router off too often.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Interleaving question
23-12-2012 2:26 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Interleaving question
23-12-2012 3:57 PM
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Will keep you posted.
Mike (edgeways)
Re: Interleaving question
24-12-2012 9:07 AM
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Latest sync period is coming up to 22 hours since I last did a resync, having teied a new router - no difference of course.
ou were definately correct Oldjim and jelv, appears to have been banded by BT at up to 288 Kbps.
Virtualy unusable for most purposes, still no contact from tech support! .
Re: Interleaving question
24-12-2012 9:43 AM
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Unless I'm looking at the wrong account (username ending al) from what I can see your profile on BTs side is at 4799 and on ours is 6100? I can see you're syncing at a very low speed but nothing I can see indicates any sort of banding showing on the line I'm afraid.
Re: Interleaving question
24-12-2012 10:05 AM
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Should I risk another resync, or should I wait for Tech support to contact.?
If so do you think it is likely to be today sometime ?
You can understand the frustration at this time -- no Skype , you tube and BBC player etc impossible, credit card transactions not working etc
Thanks for you help anyway,
Best wishes
Mike. .
Re: Interleaving question
24-12-2012 10:31 AM
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Just did a BT test and it still showing the BT ip profile as 0.25mbps !
download at 0.23. Where does the 4799 come from ?
BTW my usual syns rate is 5.8 to 6.01 with BT profile 5.3 ish.
Rgds
Mike
Re: Interleaving question
24-12-2012 6:02 PM
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Still syncing at 288 Kbps !! No response whatever from tech support, in spite of being assured over the phone on Friday that they worked over the weekend and would contact me on Monday. Matt Taylor was kind enough to look intio this issue this morning but has not been able to respond to my follow up question concerning whether I should try a resync or not.
Just a text or call update from support to say they were looking in to the problem would have been nice, but as it is I am just left in limbo.
Sadly not the service we used to get from Plusnet.
Mike (edgeways)
Re: Interleaving question
29-12-2012 1:39 AM
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Just an update on this issue.
Tech support and faults have been very helpfull with various line tests etc. As a result they have booked an engineer call for Wednesday..
Hopefully will be able to update when resolved.
Regards. Mike (edgeways)
Re: Interleaving question
31-12-2012 3:42 PM
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Re: Interleaving question
03-01-2013 9:14 AM
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Arranged to be home for the day. Waited in all day, engineer did not arrive.
Not even the courtesy of a call, text, or email to say they would not be coming.
Totally wasted day !
Disappointing, frustrating, infuriating and costly.
Now beginning to lose confidence in Plusnet service.
edgeways.
dick:quote
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