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Interleaving off

HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Interleaving off

Can someone please make sure that interleaving doesn't get switched on on my account?  I have made it clear i want it off, but get a generic reply to an open question saying that interleaving is getting switched on !!  This is getting on my nerves now !  While your at it can you please match bt's ip profile?
31 REPLIES
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Interleaving off

Quoting the ticket number would be helpful for the comms team.
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Interleaving off

Here it is
  Question topic: Your Question | ID: 30573828
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Interleaving off

Not had a reply on the question since Thursday , apart from the automated one at 00:32 this morning !
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Interleaving off

I'd update the ticket and re-iterate you want Interleaving OFF.
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Interleaving off

i have mate, 8:18am this morning.......
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Interleaving off

Let's hope someone from the comms team picks it up soon!
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Interleaving off

I'm sure it'll be sorted soon, i saw a member of staff reading the thread  Smiley
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Interleaving off

You did Huh I like your faith, wish mine was as optimistic Lips are sealed
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Interleaving off

seems you are right nothing has been done or answered  Roll eyes
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Interleaving off

Can a member of plusnet staff please have a look at the question mentioned above, i work shifts and i'd be gutted if interleaving is turned on when i get mw2 monday morning (i hope).
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re:Interleaving off

Hiya,
We don't generally work over the weekends (unless we're bored and have nothing else better to do).
Your ticket was answered yesterday confirming that an order had been placed to remove interleaving which should complete tomorrow morning.
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Interleaving off

thanks for the reply jameseh Smiley
HaydnExport
Grafter
Posts: 567
Registered: ‎23-10-2009

Re: Interleaving off

Well, i have just checked my account and it says i have interleaving on?  Now can i have some clarification on this please??  I have continually requested it to be switched off and been continually told that you are going to switch it off.  But it's there in my account that it's on? is this an error or is interleaving on?
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Interleaving off

Check your modem/router ADSL stats interface, it should tell you there. Also, you should find that if you've kept the modem/router on, a re-sync should have occurred when interleaving was turned off. It could be that your account detail is just lagging behind.